What are the responsibilities and job description for the Assistant Front Desk Manager position at Snow King Resort?
About Us
At Snow King Resort, we prioritize our people and strive to create an inclusive and supportive work environment that fosters growth, development, and wellbeing.
We are committed to a culture of empowerment, where every individual has the opportunity to thrive and reach their full potential.
Our Benefits
- Comprehensive health insurance
- Retirement plans
- Paid time off
- On-site wellness programs
- Local discounts
- Employee rates on hotel stays
Training and Development
We offer ongoing training and development opportunities to help our team members build the skills and knowledge they need to advance their careers.
Job Summary
The Front Desk Manager is responsible for managing all aspects of front desk operations during assigned shifts.
Key Responsibilities
- Monitor performance and recommend/initiate corrective and/or disciplinary action in accordance with company policies and procedures.
- Alert management of potentially serious issues.
- Ensure all staff is properly trained and equipped to carry out their job functions.
- Respond appropriately to guest complaints and implement service recovery gestures to ensure total guest satisfaction.
- Communicate VIP, special needs or requests to staff and follow up on execution.
- Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes, and specifications.
- Maintain security of monies, credit, and financial transactions, as well as guest security.
- Conduct routine inspections of the front office and public areas to ensure appearance reflects highly on the hotel, brand, and Company.
- Train staff on procedures for PBX to serve as a central communications point during emergency/crisis situations.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Serve as manager on duty as required.
Requirements
- Knowledge of computers
- Ability to lead and support team members
