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Field Service Specialist - Wheel Service

Snyder Executive Search
Las Vegas, NV Full Time
POSTED ON 2/8/2025
AVAILABLE BEFORE 5/8/2025

Job Description

Job Description

Field Service Specialist – Wheel Service (Western US / Remote)

Rev Up Your Career with a $500M Industry Leader!

Are you a gearhead with a passion for precision? Do you thrive in a fast-paced environment where your skills make a real impact? If so, get ready to shift your career into high gear!

Our client is a rapidly expanding $500M company building a brand-new Service Business Unit focused on keeping automotive wheel equipment in top-notch condition. Think balancers, changers, alignment systems – the tools that keep the automotive world turning. And we're looking for a Field Service Specialist to join our team and dominate the Western US territory.

If you're ready to roll up your sleeves, hit the road, and become a vital part of their growing success story, this is your chance. They're not just offering a job; they're offering a career with a company that's going places!

The Position :

  • Role : Field Service Specialist – Wheel Service
  • Reports To : Service Operations Manager- Wheel Service
  • Location : Remote
  • Key Focus : Manage field service teams, ensure excellent service for customers, and assist in training and implementing service programs.

Key Responsibilities :

  • Strategic Planning : Work with stakeholders to address service needs and plan for future business growth.
  • Customer and Partner Relations : Ensure service expectations are met for national accounts, end users, and channel partners.
  • Service Provider Management : Oversee insurance, labor rates, inventory, and training compliance.
  • Competitive Analysis : Stay updated on industry standards and adjust policies accordingly.
  • Collaboration with Third Parties : Partner with industry associations (e.g., ASE, EPA 609 certification) to promote products.
  • Subject Matter Expertise : Gain expertise in assigned products and assist with field troubleshooting.
  • Training : Develop and deliver training programs for service teams and customers.
  • Travel : Willingness to travel for training events, troubleshooting, and trade shows.
  • Education & Experience :

  • Required : 10 years of experience in automotive equipment, with expertise in wheel service products like tire changers, balancers, and alignment.
  • Preferred : Experience as a field service technician or instructor, particularly with lift inspection protocols.
  • Systems Experience : Familiarity with Salesforce, GoToWebinar, AS400, and MS Office tools is beneficial.
  • Skills :

  • Strong understanding of automotive equipment principles.
  • Ability to work independently and influence without direct authority.
  • Experience working with contractors and a diverse group of individuals.
  • This role is ideal for someone with a solid technical background, leadership experience, and the ability to manage customer relationships and field operations effectively. It offers flexibility with remote work but also requires strong self-motivation.

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