Service Quality Engineer

Job Description

Job Description

Field Quality Engineer – Drive Excellence in Customer Experience

Are you a driven quality professional with a passion for ensuring top-tier customer experiences? Do you thrive in a dynamic environment where you can make a tangible impact on product quality and customer satisfaction? If so, this opportunity might be your next career move.

We're seeking a highly motivated Field Quality Engineer to champion quality initiatives across one of our best client's customer base. This role is all about boots-on-the-ground problem-solving, requiring a blend of technical expertise, analytical prowess, and exceptional communication skills. You'll be the face of quality, working directly with customers to investigate issues, implement corrective actions, and drive continuous improvement.

About our client :

They're a major player in the market, positioned to revolutionize the retail experience. Their organization is a force to be reckoned with and has one of the best company cultures out there! With a team of more than 500 professionals, they dominate the retail and distribution sectors, servicing industry leaders such as Amazon, Target, Walmart, and major grocers & retailers across North America.

What You'll Do :

• Be the quality advocate, ensuring customer requirements are met and quality processes are upheld.
• Dive deep into problem-solving, developing and implementing corrective actions and improvements (including Root Cause Corrective Action).
• Partner with new product development teams to ensure robust testing and procedures.
• Design and implement inspection and testing standards and methods.
• Craft and implement effective sampling procedures for field service.
• Leverage problem-solving methodologies (like 8D, DMAIC, and PFMEA) to tackle challenges.
• Empower internal and external teams through training on quality systems, policies, and procedures.
• Take ownership of field actions, managing them from start to finish.
• Conduct thorough field investigations at customer sites, uncovering the root cause of issues.
• Develop detailed rework and inspection work instructions.

What You'll Need :

Bonus Points :

What They Offer :

The chance to be part of a growing organization that values its employees and is committed to continuous improvement. You'll have the opportunity to make a real difference in the field, working with cutting-edge technology and collaborating with a talented team. If you're ready to take your quality career to the next level, we encourage you to apply.