What are the responsibilities and job description for the Technical Support Specialist - J526 position at Soap Creek Resources?
Are you passionate about cutting-edge technology and problem-solving? Join our team and play a critical role in supporting AI-powered vision systems, network solutions, and software-driven technologies in live sports environments.
Key Responsibilities :
- Troubleshoot and resolve issues with AI-powered vision systems, cameras, and networking components in real-time environments.
- Provide advanced support for network infrastructure, diagnosing connectivity and system integration issues.
- Serve as the primary escalation point for Tier 1 technicians, guiding them through complex technical challenges.
- Utilize cloud-based diagnostic tools to remotely analyze and resolve system performance issues.
- Collaborate with Tier 3 engineers for advanced troubleshooting when necessary.
- Document troubleshooting steps and resolutions to improve efficiency and build a knowledge base.
- Participate in an on-call rotation, including evenings and weekends, to ensure system reliability during live events.
- Stay current with emerging AI, computer vision, and software platforms to enhance support capabilities.
Qualifications :
Disclaimer : Please note that we are unable to provide job sponsorships, including, but not limited to, visas, corp-to-corp arrangements (C2C), or any other form of sponsorship for employment. All applicants must be legally authorized to work in the United States without the need for sponsorship now or in the future.
