Ticket writer

Position Summary :

Under the supervision of the Sportsbook Manager, provide exceptional guest service when selling and processing tickets, promotes a positive customer experience by possessing knowledge on popular sports (NBA, MLB, NHL, NFL), educates guests on sports betting, ensures accurate payouts are handled in a timely fashion, handles guest disputes calmly and effectively.

• Friendly & outgoing personality that reflects an understanding of the department and all wagers offered.
• Must present a positive, professional demeanor and image at all times.
• Excellent cash-handling skills - able to balance cash drawer on daily basis.
• Accurately write and pay valid sportsbook ticket s.
• Provide assistance to guests placing bets on sports betting terminals.
• Review and keep apprised of departmental policies and procedures.
• Provide input on new and changing SOPs.
• Adhere to SECR Associate Handbook policies and procedures.
• Comply with SECR safety rules and regulations.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service is our top priority.
• Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position.

The duties and responsibilities will be subject to change based on organizational needs and / or deemed necessary by the supervisor.

Contacts / Purpose of Contacts :

Contact with associates within the department and the general public for the purpose of communication, and maintaining levels of guest service.

Knowledge, Skills, and Abilities :

• Knowledge of Sports Betting.
• Knowledge of basic accounting, math, and record-keeping practices and procedures.
• Knowledge of cashier operations and cash handling.
• Skill in basic math operations.
• Ability to communicate effectively both verbally and in writing.
• Ability to complete and pass Title 31 training and assessment.
• Ability to operate a calculator, adding machines, and cash advance machines.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to work independently and meet strict timelines.
• Ability to work extended hours and various work schedules.
• Ability to service guests in a professional manner.
• Ability to follow instructions and abide by department, policies, and procedures.
• Ability to handle and maintain accountability of large amounts of currency.
• Ability to operate a computer and all necessary programs, 10-key, and calculator. Ability to learn multiple computer systems for guest services.

Physical Demands :

• Frequent use of hands, wrists, fingers associated with computer equipment or handling of currency.
• Standing for extended periods of time.
• Frequent bending, stooping and squatting.

Work Environment :

• Constant visual stimulation via neon lights on slot machines, repeatedly changing machine video screens, static or flashing signs throughout the casino, and constant machine and crowd noise.
• Extended hours and irregular shifts may be required .
• Environment can be very noisy on the weekends with live music inside Ascend Lounge.
• Must be 18 years of age.
• Six months cash handling or cashiering experience.
• Must be able to obtain and maintain a gaming license to meet the employment eligibility requirements as they pertain to the position.

License, Certification, or Special Requirements :

• Native American preference shall apply to all positions.

Last updated : 2024-06-03