What are the responsibilities and job description for the Customer Service Representative position at Soaring Promotions Managment?
At Soaring Promotions Management our goal is to drive customer and client satisfaction. We are one of Palm Desert’s most well-renowned firms in consulting, communications, and customer acquisition. We are in search of a Customer Service Representative who can join our team. The Customer Service Representative will help drive the day-to-day customer success with our clients’ solutions, customer satisfaction, and brand loyalty.
Our Customer Service Representative team is defined by their quality of work, incredible drive, and relentless solution-oriented mindset. Establishing a strong core team of Customer Service Representatives conjoined with our training, will fuel an environment of lifelong learning by fostering the human connection we strive for with our customers.
Responsibilities of our Customer Service Representative:
- Build and maintain strategic relationships with customers by meeting with them directly to discuss their contracts, promotions, and service upgrades, which will lead to long-term partnerships and customer loyalty
- Articulate product and service offerings to each inquiring customer, and upsell when needed for new enrollments to assist the sales team in reaching daily/weekly sales goals
- Utilize negotiating skills to close out sales and finalize contracts, when necessary
- Provide informative and cohesive feedback on customer questions in a professional manner
- Help ensure delivery of products and services to every customer by being a support resource along the way throughout the sales process
- Educate yourself and become an expert in market research, territory management, and product knowledge
- Work cohesively with multiple departments, including upper management, compliance, quality control, and other Customer Service Representatives
Character Traits for our Next Customer Service Representative:
- Exemplary organization skills
- Proactive in nature and works well in a fast-paced environment
- Exceptional listening skills, and incredible communication skills
- Professional, but yet empathetic in nature
- Someone who is excited about a customer-service environment
- A strong ability to creatively solve problems in a timely manner
Education and Prior Experience We ask for a Customer Service Representative:
- A High School Diploma or GED is required
- 0-1 years of experience in a customer service, hospitality, business, or client-facing role is a bonus
- Experience with people skills
Job Type: Full-time
Pay: $800.00 - $1,200.00 per week
Work Location: In person
Salary : $800 - $1,200