What are the responsibilities and job description for the Hardware Technical Support Expert position at SOC LLC?
**Technical Hardware Support Position:**
We are seeking a Technical Hardware Support professional to join SOC LLC's team.
Main Responsibilities:
- Collecting and analyzing data, then escalating problems to address customer concerns.
- Maintaining strong relationships with customers through clear communication and effective issue resolution.
- Working closely with the ASM to ensure successful delivery of technical projects and meeting customer expectations for hardware support.
- Completing various hardware-related tasks, such as installation, setup, and troubleshooting.
- Escalating issues to HPE's account management team and following established protocols.
- Utilizing technical expertise and business knowledge to develop innovative solutions for customers.
- Independently resolving technical issues or collaborating with colleagues to tackle more complex problems.
- Monitoring the situation and informing management about potential escalations.
- Designing and implementing proactive measures to prevent issues from arising in the designated area of responsibility.
- Applying HPE's solutions to fulfill moderately complex customer demands within specified parameters.
- Striking a balance between internal requirements and customer needs.
- Discovering opportunities for additional services that could contribute to long-term revenue growth.
**Qualifications and Education:**
- Bachelor's degree preferred or Associate degree holder with 2-3 years' experience in related fields.
- TS/SCI Clearance with specific polygraph required.
- Ability to work on-site at customer locations near Salt Lake City.
