What are the responsibilities and job description for the Customer Care Associate position at SoCal Consulting Group?
We are a team of hardworking and forward-thinking individuals dedicated to delivering innovative services that guarantee results for our clients throughout the Southern California region. The key to our success and rapid growth has been our ability to develop highly customized marketing and sales campaigns that drive brand visibility for our clients.
Position Overview: We’re looking for an imaginative and out-of-the-box thinker to join our team as a Customer Care Associate. In this role, you will be integral to bringing our clients’ brands to life, building strong relationships, and ensuring ongoing customer engagement to foster long-term client success.
Key Responsibilities:
- Act as the main point of contact between clients and customers, ensuring clear and effective communication of brand messaging and values.
- Engage with customers proactively to create positive experiences and promote client products or services.
- Drive sales and consistently meet or exceed goals by articulating product benefits, addressing customer inquiries, and handling objections.
- Gain a thorough understanding of each client's offerings to deliver accurate product recommendations and information.
- Stay updated on industry trends, competitor activities, and customer preferences to provide valuable insights and improve sales strategies.
- Perform other duties as assigned.
Qualifications:
- High school diploma or equivalent.
- Prior experience in customer service, sales, or event coordination is an advantage.
- Strong communication, interpersonal, and public speaking skills.
- Ability to work independently and collaborate within a team.
- Passion for supporting our fundraising initiatives and achieving organizational goals.
- Excellent organizational and problem-solving skills.
- Availability to work evenings and weekends as needed for events.
- Reliable transportation to event locations.
Job Type: Full-time
Pay: $800.00 - $1,400.00 per week
Benefits:
- 401(k)
Shift:
- Day shift
Work Location: In person
Salary : $800 - $1,400