Director of Operations

Benefits:

• 401(k)
• Bonus based on performance
• Free food & snacks
• Free uniforms
• Paid time off
• Training & development
• Tuition assistance
  
  
  

Key Role:

The Director of Operations is both behind-the-scenes and customer-facing as they ensure that the in-office, over the phone, and online success encompasses the professional and brand quality of Soccer Shots. They are the shoelaces of the organization that keep everything tied together. The Director of Operations embraces, emphasizes, and delivers on 2 of the 3 pillars of the Soccer Shots Franchising Brand Promise: Communication and Coaches. This role is a driving part of the success of each coach, location, and family served. They are accountable for the quality of interaction, both online, in the office, and over the phone that our families receive. They are also responsible for handling the schedules of each coach and each location. The Director of Operations is someone who is organized and can look 6 months to 18 months in advance to plan out future seasons for our employees, accounts, and families. The ideal candidate is a mature individual who thrives in the details of spreadsheets, is entrepreneurial in thinking, and are able to manage 40-plus employee schedules; we urge you to apply! Let’s impact and inspire the next generation of athletes in San Diego together!

Job Summary:

Duties and responsibilities (to include but not limited to):

• Accountable for all scheduling for 20-50 people at 200 different locations
• Creates and maintains master calendar
• Oversees all operational accountabilities
• Accountable for customer experience online and over the phone
• Responsible for department accountability and communicating the need for new coaches to the recruiter
• Partner and Collaborate with Department Heads
• Maintains professionalism in office appearance and culture
• Responsible for mentoring direct reports
• Responsible for running weekly department meetings
• An integral part of the Leadership Team
• Responsible for Tech platforms
• Responsible for the department's inventory & purchasing/budget
• Responsible for payroll systems, employee timesheets and 401 (k) program
  
  
  

Requirements:

• Passionate about impacting San Diego families through soccer
• Passionate about over-delivering on experiences
• Willingness to learn EOS and GiANT Worldwide
• 4 years of management experience overseeing/mentoring 5 employees
• 2 years of scheduling 20-50 employees
• 2 years of experience in payroll systems, 401k programs, accounts payable/receivable
• Degree in Business Management, Business Administration or Finance preferred
• Ability to lift 40 pounds
• Reliable transportation to travel to classes all over San Diego and San Diego County
• The ability to communicate with the Soccer Shots office while in the field
• Proof of TB test within the past 2 years from date of hire OR proof of TB test taken within 6 months after the hire date; proof of a new TB test must be taken every 2 years
• Willing to complete 12 Early Childhood Education (ECE) within the first 1 year of employment
• Proof of Pediatric CPR Certification must be completed within 2 months of the start date; Pediatric CPR Certification must be reissued every 2 years
• Completion of the Mandated Reporter Training; certification required
• Continued training in EOS, Business Management systems, and Leadership
• Availability 90% of Soccer Shots business hours, Saturdays required
• Coach Soccer Shots classes
  
  
  

Benefits/Pay:

Pay range - $ 52 K-$67 K ($25-$32/hr) with mileage reimbursement (IRS Mileage Rate), cell phone reimbursement, tuition reimbursement, 40 hours of accrued sick time, 401K match after 90 days, anniversary bonus, and professional development opportunities.

• Full-time position that includes (upon completion of ECE units)
• 17 paid holidays
• 5.4 days of accrued vacation a year
• 401k enrollment after 1000 hours
• Quarterly Coach Performance Bonus
• Quarterly / Annual profit share opportunity based on KPIs