Partner Services Manager

Responsive recruiter

Company Profile

Soccer Shots is the leader in youth soccer development for children ages 2-8. Our nationally recognized program offers a high energy, fun, age-appropriate introduction to the wonderful game of soccer. Our innovative curriculum emphasizes both soccer skills and character development. Our goal is simple: to leave a lasting, positive impact on every child we serve.

Soccer Shots Cous

Soccer Shots COUS (COUS) was established in 2010. COUS covers the regions of Washington D.C., Maryland, Northern Virginia, Miami FL, New York City NY, and Nashville TN. Soccer Shots New York City covers Brooklyn and Manhattan. Soccer Shots NYC Central works closely with Soccer Shots Franchising national headquarters in Middletown, PA.

Benefits/Perks

• 15 PTO days
• Parental leave
• 10 Paid Holidays
• Health Savings Account
• 401(k) matching
• Bonus based on company performance
• Dental insurance
• Health insurance
• Vision insurance
• Opportunity for advancement
• Professional Development Reimbursement
  
  

SALARY: $65,000 annually

REPORTS TO: Executive Director

OBJECTIVE OF POSITION: To plan all seasonal operation duties related to Soccer Shots New York City. The Partner Services Manager will be responsible for the following functions:

Business Development

• All Private account confirmations [Enrichments, All Plays, Camps]
• All Public Program site confirmations [permits, agreements, reservations]
• New account additions [both Private and Public]
• Identify opportunities to grow enrollments with existing partners and new accounts/sites
• Create sales and marketing materials
• Perform marketing tasks related to acquisition of new accounts and new customers [attend events, back to school nights, conferences, etc.]
• Run Free Fun Days as needed
• Coach sessions as needed
  
  

Relationship Management

• Manage & build partner relationships [school check-ins, site conflict inquiries, director gift distribution, site visits, etc.]
• Use Customer Relationship Management [CRM] tool to manage contact information, track communication with accounts, add new leads, track conversion process, schedule follow up conversations, etc.
  
  

Business Management

• Accounts Receivable - making sure Location Invoicing sheet is kept up to date, invoices are sent in a timely manner, and payments are collected
• Revenue Recognition – payments from All Play programs, camps, and seasons where the school collects fees are entered into Configio
• Accounts Payable – assist Director of Operations to ensure season rental fees, donations and revenue shares are paid in a timely manner
• Work with school directors to ensure enrollment goals are met
• Update Master Spreadsheet for confirmation status, class dates & times, revenue share amounts, rental fees, new contact info, etc.
• Seasonal program management support as needed
  
  

WORKING HOURS/LOCATION/SCHEDULE:

The job description above is a full-time, exempt position requiring a minimum of 40 hours of work per week. On occasion, it will be necessary to work additional hours, including weekday evenings and weekends, to meet deadlines and to exceed goals. Your weekly agenda and schedule will be assigned by your supervisor. Many Soccer Shots programs run weeknights & weekends, and availability is paramount.

You will be expected to work out of New York City as well as travel to partner sites in the Brooklyn and Manhattan region. No central office but candidate will be required to work and live in NYC Central region.

Soccer Shots Objectives

• For Soccer Shots to be the best run, most popular, and most successful program offered in the NYC Central region.
• For Soccer Shots to have a reputation of excellence. An objective measure of each territory’s reputation for quality will be learned in the Net Promoter Score survey conducted at the end of each season
• To be a Top 10% franchise in participant registration and revenue (in category) and per capita rating and to meet and exceed seasonal and annual enrollment and revenue goals
  
  

Company Expectations

• Prompt, reliable, and professional communication—responds immediately to customers (parents, directors, staff), and always responds to supervisor and other Soccer Shots support staff within 24 hours
• Meet weekly, seasonal, and annual timelines and deadlines. Develop systems to stay organized, keep good records, and be efficient with your time
• Meet seasonal performance goals. Go above and beyond company expectations to sell, promote and market our program prior to each season
• Provide excellent customer service by communicating through newsletters to parents, and phone calls/visits with center directors
• Adhere to all company policies and represent Soccer Shots with professionalism and integrity
• Coach sessions as needed depending on the season and minimum staffing levels
  
  

Commitments

Soccer Shots employees are committed to representing Soccer Shots in a fashion consistent with the company's three Core Values. Compensation is based on performance.

Performance Evaluations And Reviews

• Performance will be reviewed after the first 60 days of employment
• Objectives of the position and company expectations will be reviewed quarterly through a meeting with supervisor
• Soccer Shots will perform an annual review in December of each calendar year
  
  

Compensation: $65,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.