What are the responsibilities and job description for the Korean Language Social Media Community Moderator position at Social Factor?
We are looking for remote, US based, temporary social media Language Community Moderators available to work on project based work in both English and Korean languages. You will be contracted to work a variety of shifts that could include weekdays, evenings, overnights, or weekends for the duration of the project. The Language Community Moderator role will work to develop strong, growing, digital communities for some of the world's most well-known brands.
All qualified applicants will be asked to complete a Community Moderation assessment upon initial screening. The purpose of this assessment provides us with a greater understanding of our community management approach and allows us to better understand your level of comprehension. Completion and passing the assessment is a requirement to work at Social Factor in this role but does not guarantee employment at any time. The initial client project will be approximately 3-4 weeks starting early April with some possible training in March.
Those who complete and excel during the training period will be added to our roster of trained moderators and will have the opportunity to be matched to forthcoming work as it is available.
Language Community Moderator Requirements:
Bilingual, Native-level understanding of language (English Korean)
Deep understanding of respective language pop culture, nomenclature, cultural references, and slang
Previous social media moderation experience is required and Sprinklr certification, Khoros, and/or Sprout Social experience is also a plus
Exceptional organizational and multitasking abilities
Excellent verbal and written communication skills (ability to mirror voice/tone of multiple brands)
Excellent spelling and grammar skills (skills test will be given for final candidates)
Strong willingness to learn and think critically; a proactive approach
High energy with the capability to multitask in a dynamic, rapidly growing organization
Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
Knowledge of and experience with the major social media platforms: FB, Twitter, Instagram, etc.
Ability to analyze social media metrics
Experience with digital project management tools such as Asana, JIRA, Mavenlink, Basecamp, etc is a plus
Minimum of Windows 10 and macOS 12.X
Internet speed requirement of a minimum of 50 mbps
Social Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond. Now is an exciting time in Social Factor's growth, we have opportunities working with Fortune 100 and Fortune 500 companies.