Case Manager - RRH/DV

Essential Duties and Responsibilities:

• Provide case management services to including completing assessments, and providing resources in addressing barriers that may impede self-sufficiency.
• Help clients determine a case plan with rapid exit to permanent housing as the primary goal, and with any additional goals that clients determine for themselves.
• Develop and execute individualized client service plans for individuals and families including children if needed.
• Conduct monthly home visits with program participants in the DV RRH program.
• Assist all households to develop a safety plan identifying risks posed by their abusers and the actions they wish to take to reduce these risks
• Facilitate communication with partner agencies, community services, schools, healthcare providers, and government related entities to ensure exceptional service
• Maintain and advance professional knowledge/skills with the guidance of the Program Manager and the Associate Director of Crisis Housing in order to drive continuous improvement in program effectiveness as measured by client progress.
• Ensure each client is compliant with attending case management, adhering to their service plan, and following the program
• Work with SVDP’s Housing Specialist to support those participants who opt to receive an RRH voucher, helping them maintain housing and meet the terms of their lease.
• Assist RRH households with budgeting and income growth, so they are prepared to pay the full cost of their rent at the end of 12 months in RRH.
• Assist RRH households with their housing search if they choose to move units at the end of their 12 months of RRH voucher assistance.
• Submit programmatic reports to SVDP and CCL supervisor.
• Assist with the completion of an exit assessment for each RRH household.
• Participate in case conferencing with SVDP personnel, to the extent that a household consents.
• Refer clients to victim services providers for additional supportive services specific to their experience as domestic violence or human trafficking survivors.
• Provide crisis intervention for clients if needed.
• Provide DV TH/RRH Program Manager with assistance in the execution of programs, policies, reports, and procedures related to the provision of services to the public.
• Assist the Program Manager in identifying and building community partnerships to optimize the effective and efficient delivery of services for each household.
• Work with the Program Manager to identify opportunities for volunteer
• Collaborate with the Program Manager in coordinating educational and skill development opportunities/programs for each individual and family to maximize positive
• Work cooperatively with all SVDP staff to improve the program and advise the program manager of issues related to and/or affecting the program.
• Receive proper training regarding domestic violence, PTSD, trauma-informed care, and de-escalation
• Possess a high level of interpersonal skills and advocacy needed for client support.
• Average caseload at any given time could be 25 – 30 clients.
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Knowledge of the principles, philosophies, procedures, techniques, and standards to optimize individual, family, and youth case management practice
• Training and understanding of best practices to support those fleeing and experiencing domestic violence
• Ability to maintain accurate, current records and prepare clear and concise reports from them
• Ability to analyze complex social problems and develop effective solutions; problem-solve
• Ability to effectively organize complex tasks and execute a project management plan to completion
• Interpret and apply a variety of legal requirements and policy standards
• Demonstrated leadership qualities and project management skills
• Maintain cooperative relations with community groups and other public and private agencies
• Ability to interact effectively and professionally with participants, families and community referral sources
• Excellent organizational, written, and oral skills
• Self-motivated and detail-oriented
• Commitment to the mission and goals of St Vincent de Paul
• Must be self-motivated and work well without direct oversight.
• Case manager must be able to meet deadlines and other benchmarks as warranted by the program
• Must be detail oriented
• Must be client-centered and feel at ease with clients in their homes across communities