Operations Coordinator - Waypoint

The Operations Coordinator is responsible for marketing the availability of units in the facility, identifying potential residents, coordinating lease signings for potential residents, issuing non-compliances for lease violations, overseeing day-to-day operations of the facility, managing building staff, appropriately communicating maintenance concerns, and maintaining the safety of all residents/staff in the building.

 Essential Duties and Responsibilities:

• Collaborate with Communications Department, SVDP VA GPD staff and external community partners to market availability of open units and identify potential residents in Waypoint House
• Develop and maintain key relationships with organizations that may refer potential residents
• Conduct frequent visits in the community to make contact with potential veterans seeking affordable housing.
• Gather leasing application documents from potential building residents and collaborate with housing specialist to complete lease signings
• Manage daily operations of the SVDP Waypoint House to ensure client safety, compliance with leases, and building maintenance
• Manage Waypoint House staff responsibilities including scheduling, training, monthly supervision, and assignment of shift duties.
• Maintain effective communication with Associate Director of Crisis Housing regarding Waypoint House Operations.
• Demonstrate crisis intervention and solution-focused approaches to issues/concerns that may arise; ability to triage issues
• Provide general oversight of facility including coordination with maintenance department and reporting any emergency situations
• Perform scheduled inspections of the buildings and immediate grounds to ensure compliance with all health, safety, and fire standards
• Oversee general condition of buildings and equipment along with its upkeep and maintenance
• Maintain an adequate supply inventory and the approval of all necessary work orders
• Maintain accurate and thorough records including client intake forms, resident files, monthly reports, program fees and required leasing documents
• Identify and build community partnerships to optimize effective and efficient marketing of affordable housing units for Veterans.
• Identify, communicate and assist in the facilitation of volunteer opportunities
• Provide Associate Director of Crisis Housing with assistance in the development of policies, reports and procedures related to residents housed at Waypoint House
• Assist Development department with administering grant funds or donation opportunities that may benefit Waypoint House.
• Other duties as assigned

 Specific Knowledge, Skills, Abilities:

• Demonstrated leadership qualities and management skills
• Knowledge of the principles, philosophies, procedures, techniques and standards to optimize resident relations
• Analyze complex social problems and develop effective solutions
• Interpret and apply a variety of legal requirements and policy standards
• Select, supervise and evaluate the performance of others as required
• Organize and maintain cooperative relations with community groups and other public and private agencies
• Speak effectively and provide clear and concise written reports
• Excellent organizational skills including planning, budgeting and computer skills

Reporting to this position:   3-5 Program Aides