What are the responsibilities and job description for the Field Technician - Business/Residential position at Socket Telecom, LLC?
Socket is a leader in business telecommunications providing business customers with a value-driven, customer centric alternative to the incumbent service providers. With our corporate headquarters in Columbia, MO, we serve locations across Missouri, including Columbia, Jefferson City, Sedalia, Warrensburg, Kirksville, Rolla, Warrenton, Troy, O’Fallon and many other cities across the state. Socket is committed to equal opportunity and will provide reasonable accommodations for applicants with disabilities, as required by the ADA.
Socket is seeking a skilled Field Technician to join our talented workforce. In this role, you'll deliver expert onsite installation services for both residential and business customers. You’ll play a key role in ensuring a seamless experience for our customers as they connect to Socket's fiber network. This role will require travel to our various service areas and will be required to work in most conditions.
What We offer:
- Competitive compensation
- 401k matching
- Medical benefits
- Dental benefits
- Vision benefits
- Discounted fiber services
Primary Responsibilities:
- Follow all installation procedures
- Detailed and accurate documentation
- Handles questions and concerns presented by customers or vendors
- Completes all steps to ensure successful turn-up of services
- Knowledge of how to pull cable, terminate, cable standards, closet build outs, and building/fire codes
- Install and repair phone lines, DSL, and other related services
- Installation of cabling at customer/business premise
- Able to configure various modems
- Experience with CAT 3 and CAT 5 cabling
- LAN/WAN experience
- Ability to test and install customer ADSL, xDSL circuit orders with the appropriate LEC
- Ability to maintain a clear driving record, and valid license
Skills:
- Proficiency in Microsoft Office
- Strong written and verbal communication skills
- Time management
- Attention to detail
- Problem solving skills
- Ability to interpret information
Desired Skills:
- Experience in the telecommunications field
- Associates degree or equivalent experience
Physical Demands:
- Ability to use tools
- Being able to lift up to 70lbs
- Ability to differentiate between colors
- Must be able to safely climb and descend ladders or other structures up to 28ft. Occasionally higher.
- Ensure the safe operation of a bucket truck in strict adherence to all safety protocols, including compliance with weight limit guidelines.
Looking for a hands-on role with great opportunities? Apply now to become a Field Technician and start your career with us!
Benefits:
- 401(k)
- 401(k) matching
- Company truck
- Dental insurance
- Employee discount
- Fuel card
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
- On call
- Overtime
- Weekends as needed
