What are the responsibilities and job description for the Billing Operations Lead position at Socotra, Inc.?
At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
Apply fast, check the full description by scrolling below to find out the full requirements for this role.
We believe that ride by ride, we’re changing the way our world works. We imagine a world where cities feel small again. Where transportation and tech bring people together, instead of apart. We see the future as community-driven — and it starts with you.
The Lyft Business and Lyft Media teams are revolutionizing how companies, brands, and organizations engage with the Lyft platform, shaping the way they view transportation and creating unique advertising opportunities. We are solving big problems, and meeting the needs of our clients and their people, from employees to customers to advertisers, in a whole new way. We are committed to always delivering best in class customer service. Our work is fun, challenging and rewarding and we are looking for customer-focused team members passionate about solving problems and delighting our customers.
As the Billing Operations Lead, you will oversee and optimize the billing processes that are crucial to Lyft Business and Lyft Media’s financial health. Your role will be pivotal in ensuring seamless billing operations, enhancing customer satisfaction, and driving efficiency at scale, embodying our value of operational excellence. You’ll work closely with cross-functional teams, including finance (FP&A, accounting), sales, operations, engineering, and customer support, to develop, manage, and scale billing programs that align with Lyft’s goals.
Responsibilities :
- Oversee the billing operations process, ensuring accuracy, timeliness, and compliance with company policies and industry regulations for Lyft Media and Lyft Business.
- Be responsible for calculating invoice or billing adjustments in line with existing processes, ensuring accuracy and alignment with operational standards.
- Identify opportunities to enhance existing billing systems, implement improvements, and maintain system integrity.
- Collaborate with cross-functional teams, including Sales, Sales Operations, FP&A, Product Management, Engineering (Product, CRM, IT Corp, and FinTech), and Customer Support, to assess business needs and drive scalable billing solutions aligned with organizational OKRs and operational goals.
- Develop and launch initiatives aimed at streamlining billing operations and improving customer service.
- Assess and manage stakeholder expectations and ensure key stakeholders and decision-makers are bought-in on key initiatives and milestones.
- Understand the key metrics and OKRs defining program success and ensure leadership is provided the right information to make data-driven decisions
- Analyze billing data to identify trends, discrepancies, and areas for improvement, providing actionable insights to leadership.
- Ensure all billing activities comply with relevant laws and regulations, and prepare detailed reports on billing operations for management review.
- Serve as lead and mentor a team of billing specialists, fostering a culture of continuous improvement and excellence.
Experience :
Benefits :
Lyft is an equal opportunity / affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid
The expected base pay range for this position in the San Francisco area is $104,000-$130,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
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Salary : $104,000 - $130,000
