What are the responsibilities and job description for the Customer Success Specialist @ Turf Logistics position at Sod Solutions?
Customer Success Specialist @ Turf Logistics
Charleston, SC
www.turflogistics.com
https://www.linkedin.com/company/turf-logistics/
At Turf Logistics, we’re building something truly unique for a truly unique industry—our software powers sod farms across the U.S., Canada, and Australia. We’re not your typical tech company. We serve real people doing real work, and we take pride in helping them operate more efficiently. We’ve got a close-knit, family-style team culture where everyone’s voice matters, and we’re based in the heart of Downtown Charleston at the Charleston Tech Center. If you are motivated and fit the required qualifications we want to meet you!
Responsibilities:
- Act as the primary point of contact for existing customer inquiries and daily support matters.
- Work closely with internal teams to deliver timely resolutions and enhance existing knowledge base.
- Manage new and existing customer relationships from launch to renewal. This role will work to ensure customer satisfaction, product adoption, issue resolution, etc
- Proactively communicate to customers via general outreach, quarterly business reviews, and virtual meetings with the goal of growing partnership revenue via new products and or services.
- Proactively track customer satisfaction and account health and communicate to sales team.
- Become proficient in the Turf Logistics platform and gain the ability to understand specific use cases and workflows that match customer needs.
Qualifications:
- Must be local to Charleston, SC and be willing to work onsite.
- Bachelors Degree (preferred)
- 1 years relevant work experience acting as a software account manager, technical support, SDR, etc.
- Technical background or a basic understanding of the software development process combined with the ability to communicate customer request and needs, etc.
- Comfortable working with both front and back office users within a SMB userbase.
- Previous experience acting as the "front line" for customer communications.
- Excellent communication and presentation skills (phone, email, webinar, in person).
- Experience using internal business applications such as a CRM, support ticketing tools, and project management platforms.
- A willingness to learn and a passion for long-term commitment.
Salary: $60,000 to $70,000
Salary : $60,000 - $70,000
