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Strategic Account Manager - Turf Logistics

Sod Solutions
Charleston, SC Full Time
POSTED ON 1/14/2025
AVAILABLE BEFORE 4/3/2025

Strategic Account Manager - Turf Logistics

Charleston, SC

Turf Logistics is a software platform tailored for the sod industry, offering tools for farm management, logistics, and customer communication. Turf Logistics features ERP solutions for tracking harvesting, mobile apps for real-time task assignments, and advanced logistics routing for efficient delivery of products. As we continue to scale we need an experienced professional who is willing to learn the platform inside and out and who can further strengthen the relationships we have with existing and new customers.

This role will also have opportunity for future crossover within our outdoor service platform(s) leading to accelerated growth potential in the realm of management and new sales opportunities. This position will also have the opportunity to scale with the expansion of our portfolio of offerings allowing for an aggressive upside drawn from net-new business and customer retention.

Responsibilities :

  • Manage new and existing customer relationships from launch to renewal. This role will work to ensure customer satisfaction, product adoption, issue resolution, etc
  • Serve as a subject matter expert within our “niche” industry. This includes staying on top of industry demands and trends and being able to articulate findings both internally and externally.
  • Act as the primary point of contact for existing customer inquiries and matters. Work closely with internal teams to deliver timely resolutions and enhance existing knowledgebase.
  • Proactively communicate to customers via general outreach, quarterly business reviews, and in person meetings with the goal of growing partnership revenue via new products and or services.
  • Proactively track customer satisfaction and account health and communicate to sales team.
  • Become proficient in the Turf Logistics platform and gain the ability to understand specific use cases and workflows that match customer needs.
  • Find upsell opportunities, look for areas of revenue expansion, and ensure successful renewals.

Qualifications :

  • Local to Charleston, SC
  • Bachelors Degree (preferred)
  • 1-3 years relevant work experience acting as a software account manager, technical support rep, or customer success manager.
  • Technical background with basic understanding of the software development process combined with the ability to communicate customer request and needs, etc.
  • Comfortable working with both front and back office users within a SMB userbase.
  • Previous experience acting as the "front line" for customer communications.
  • Excellent communication and presentation skills (phone, email, webinar, in person).
  • Experience using internal business applications such as a CRM, support ticketing tools, and project management platforms.
  • Experience in ERP / AgTech would be an advantage but is not required. A willingness to learn and a passion for long-term commitment within a new industry is needed.
  • Willingness to travel - 10%

    • Salary : $55,000 to $70,000 (based on experience) bonus potential

    Salary : $55,000 - $70,000

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