What are the responsibilities and job description for the Hospitality Server- Riverside Cafe' position at Sodexo Live?
The Hospitality Server - Quick Serve is a part of the Quick Serve (Concessions) team. They are
responsible for assertively selling food and beverage products, and at times novelty merchandise, that
they carry with them as they circulate on foot throughout an assigned seating section within a large
sporting arena.
The Hospitality Server - Quick Serve may work at various locations throughout the decks and concourses
of the venue. They will process payment transactions and are responsible for maintaining Sodexo Live!'s
standards for cleanliness and sanitation. They will demonstrate a quality of work that supports Sodexo
Live!'s overall standards for service, accuracy, efficiency, and quality.
Major Responsibility: Provide outstanding service to all Quick Serve customers.
Supporting Actions:
- Perform duties according to Sodexo Live! procedure for opening and closing Quick Serve locations at
- Follow all Sodexo Live! uniform and grooming standards.
- Attend pre-shift or pre-event check-in meetings and follow instructions from managers and
- Follow established procedure for time and attendance and taking assigned meal breaks.
- Apply consistent focus on the customer and pay close attention to detail in the performance of all
- Participate in and foster positive team relations with wait staff, fellow cashiers, other Quick Serve
- Acknowledge each guest who enters service areas; Display alert posture, smile, make direct eye
Demonstrate Sodexo Live! standards for guest service.
- Be fully knowledgeable of Quick Serve menu to assist guests with questions.
- Continually observe surroundings and monitor guests to ensure they are properly attended to;
- Maintain positive, on-going communication with Quick Serve Supervisor; Relate information regarding
- Make proactive suggestions for improving the customer experience at all points of sale.
- Comply with Health Department regulations and requirements, as well as Sodexo Live!'s standards
Section 2
- Take initiative in fulfilling special guest requests and be creative in resolving guest challenges and
- Follow all state and local guidelines for responsible alcoholic beverage service; Check identification of
- Perform other tasks and duties from time to time, as directed.
maximized; All Sodexo Live! standards for guest service, safety, sanitation and product quality are met;
Sodexo Live! retains an excellent reputation; Service, revenue and profit goals are achieved
