Senior Manager, Consumer and Client Insights

Unit Description

Do you enjoy using data and insights to create impact?

Sodexo is seeking a Senior Manager, Consumer and Client Insights

This is a remote role

Will help drive the insights agenda for Sodexo’s North America Campus and Government businesses to identify meaningful solutions and innovation to elevate and enhance our programs. Will support Sodexo’s profitable growth strategy by ensuring the voice of the consumer is represented in key business decisions. Will create strong partnerships with and influence internal cross-functional stakeholders to help solve critical business issues and maximize the impact of insights. This position sits within the Campus and Government Marketing team.

The successful candidate will:

• Lead the development of insights to support the segment marketing strategy around new product development, digital offers, food innovation, marketing and communications, and facilities management services.
• Explore, define, and evaluate market and consumer trends that will impact the business and our clients and consumers in the short- and long-term.
• Manage ongoing research initiatives and planning at the unit-level, as needed, to assist our sales and retention teams with identifying potential growth opportunities and unit-level trends.
• Maintain a pulse on key competitor brands and products to strengthen our understanding of the competitive landscape.
• Oversee the client and customer satisfaction programs to proactively identify opportunities to enhance the client relationship and guest experience.

Is this the right opportunity for you?  We are seeking candidates that have:

• Working knowledge and experience with qualitative and quantitative research techniques and methodologies
• Data analysis and interpretation experience
• Excellent oral and written communication and presentation skills
• Proficiency with Microsoft Office suite (Excel, PowerPoint, etc.)

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.Not the job for you? At Sodexo, we offer Marketing positions in a variety of business segments, including Corporate, Schools, Campus, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Marketing jobs. Working for Sodexo:How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.

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What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Position Summary

The position will help drive the insights agenda for Sodexo’s North America Campus and Government businesses to identify meaningful solutions and innovation to elevate and enhance our programs. This role will support Sodexo’s profitable growth strategy by ensuring the voice of the consumer is represented in key business decisions. This role will create strong partnerships with and influence internal cross-functional stakeholders to help solve critical business issues and maximize the impact of insights. This position sits within the Campus and Government Marketing team.

40% - Lead the development of insights to support the segment marketing strategy around offer development, digital, facilities management, and food innovation, field marketing, and communications.

20% - Explore, define, and evaluate market and consumer trends that will impact the business and our clients and consumers in the short- and long-term.

20% - Manage ongoing research initiatives and planning at the unit-level, as needed, to assist our sales and retention teams with identifying potential growth opportunities and unit-level trends.

10% - Maintain a pulse on key competitor brands and products to strengthen our understanding of the competitive landscape.

10% - Oversee the Client and Customer Experience program to proactively identify opportunities to enhance the client relationship and guest experience.

Qualifications & Requirements

Basic Education Requirement: Bachelor’s degree or equivalent experienceBasic Functional Experience: 3 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Salary : $61,900 - $114,620