Fraud and Disputes COE Practice Lead

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We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

Overview

The Fraud & Disputes COE Practice Lead will play a pivotal role in establishing, driving and implementing the organization’s strategic vision. This position is responsible for developing and implementing strategies that align with the organization’s long-term vision, establishing and executing against a strategic functional roadmap, and effectively managing tactical needs and opportunities. .

Key Responsibilities

• Provide strategic thought leadership to design, develop, implement, and enhance fraud control tools, tactics, and procedures for management of all fraud types across SoFi. Bring thought leadership in decision-making processes related to the development of short-term and long-term organizational strategies.
• Bring best practices from ecommerce, financial services, and technology companies with significant potential fraud exposure. Demonstrate comprehensive understanding of regulatory expectations to ensure legal compliance.
• Operational Analysis and Improvement including; Identify opportunities for efficiency and effectiveness enhancements, Address potential gaps in compliance, Prioritize sustainable business processes and optimize team performance.
• Risk Management and Compliance: Implement risk mitigation strategies and ensure adherence to regulatory requirements. Oversee the establishment and maintenance of operational procedures, controls, and reporting mechanisms.
• Cross-Functional Collaboration: Collaborate with various departments to ensure a cohesive approach to fraud prevention. Represent the business in coordination with external service providers and other business units for high-impact projects.
• Innovation and Process Improvement: Drive ongoing innovation and promote a culture of continuous improvement and robust control environments.
• Team Leadership and Development: Provide oversight and support to the management team and team members. Foster an environment of learning and professional growth.
• Technology and Data Analytics: Oversee the integration of advanced technologies and data analytics tools to enhance fraud detection capabilities.
  
  
  

Qualifications And Skills

• Education: Bachelor’s Degree in a relevant field, MBA or Master’s degree preferred.
• Experience: Significant experience in fraud strategy, operations, analytics, and/or recovery, preferably in the banking or financial services industry. 10 years experience with a Fintech, large financial institution, or ecommerce company in a fraud prevention, detection, strategy, analytics, and/or operations area.
• Leadership: Proven leadership and team management skills. Ability to lead cross functional teams and within an organization. .
• Analytical Ability: Strong analytical, problem-solving, and decision-making skills, with a data-driven mindset.
• Communication: Excellent communication skills, capable of articulating complex strategies effectively, ability to effectively communicate across multiple levels and functions in an organization.
• Regulatory Knowledge: Comprehensive understanding of relevant laws and regulations. Prior experience working with federal and state regulatory agencies
• Innovation-Oriented: A proactive and innovative approach, with a focus on continuous improvement.
• Experience exhibiting a Founder’s Mentality including but not limited to:
• Urgency, urgency, urgency
• Ownership
• Fix it
• Know how it works
• Member Obsession
• Frontline centric
  
  
  

This role requires a strategic thinker with a strong fraud risk background, capable of leading in a dynamic and challenging environment. The Fraud & Disputes COE Practice Lead will play a crucial role in safeguarding the organization’s interests, maintaining its integrity in the face of evolving fraud threats, and enabling the business to grow in a safe and cost effective way.

Compensation And Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.