Senior ServiceNow Architect

Job Description

We are seeking a ServiceNow Technical Consultant (ITSM/ITAM). This is a Contract opportunity.

Certifications (Required/Preferred):Required:

• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist (ITSM ITOM OR ITAM)

Preferred:

• ServiceNow Certified Implementation Specialist in ITOM Discovery, ITAM-SAM Pro, or ITAM-HAM Pro.
• ITIL v3/v4 Certification.

CAI is seeking a trained and certified ServiceNow Professional with experience in ITSM Suite. All work will be completed in ServiceNow and will require experience with SDLC and PPM for all project status, requirements, story management and testing. Interacting daily within ServiceNow to Managing Customer Incidents and Request related to the build and implementation of ServiceNow Applications, Modules, etc.

Required Skills:

• Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting

• 7 years of ServiceNow Development

• ITSM Suite experience

• ITOM Event Management, Discovery, Service Mapping and Orchestration experience

• ServiceNow Admin (or higher) certifications desired (not required WITH equivalent experience)

• ServiceNow Certified System Administrator

• ServiceNow Certified Implementation Specialist in ITSM and either ITAM or ITOM certified required

• Background in either software development or IT Service management

• Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)

• Understanding of Agile based approach to software development (SCRUM experience a plus)

• Ability to work remotely and largely unsupervised, and to deliver to written requirements

• Effective communication skills via verbal and non-verbal methods

• Strong attention to detail

• Problem solving ability