Sr Mgr, Enterprise CX & GTM

SoftBank Robotics (us.softbankrobotics.com), the global leader in workforce automation, is seeking an Sr. Manager, Enterprise Growth & GTM to join the RevOps organization. The ideal candidate understands that automation is the next big technological shift comparable to the introduction of the smartphone and wants to be a part of the movement, helping clients successfully transform their businesses processes and teams through cutting-edge innovation.?

The RevOps team at SoftBank Robotics America is focused on making robotics commercially successful through strategic business development and customer success.? We are responsible for evolving our go-to-market and customer programs to clearly communicate and deliver automation value in partnership with our customers.? The team is an entrepreneurial, multi-varied group focused on use case development, enterprise growth strategy, operational excellence, and customer retention.

Reporting to the Senior Director, Customer Experience & GTM at SoftBank Robotics Americas, this role is pivotal in shaping our go-to-market strategies and elevating the customer experience for our high-profile enterprise clients. The ideal candidate will possess a blend of enterprise account management and program management expertise, strong data analysis and storytelling skills, and the ability to quarterback a high-performing team.

Responsibilities include :

• Act as the account lead for customer success with several high-profile enterprise customers; Oversee service delivery and presentations, ensuring that our engagements with these customers are successful and impactful
• Utilize storytelling techniques to deliver insights that are memorable, educational, and useful for driving customer engagement and decision-making
• Provide mentorship and coaching to existing team members, particularly in areas such as presentation skills, customer engagement, and data storytelling
• Support continued revenue growth of our robotics solutions by strengthening our value propositions (hardware, software, and service) and ensuring their success in market
• Support in the development of models / tools to calculate program ROI and support solutioning of complex customer engagements
• Share customer insights on an ongoing basis to help inform our idea customer profile and positioning
• Leverage strong analytical skills to interpret data and create compelling narratives that resonate with various customer personas
• Support leadership to create customer-facing presentations, case studies, Develop and implement cross-functional frameworks and processes that drive efficiency and effectiveness across the GTM and customer experience functions
• Travel up to 20% to meet with customers, support strategic sales efforts, and attend industry events