What are the responsibilities and job description for the IT Specialist position at Softcom Systems Inc?
Role Name: IT Specialist / IT Administrator
Location: / Norwich, NY, (Onsite)
Duration: Long term
JOB DESCRIPTION:
L1/L2 Technical Support – Break/Fix, Imaging, and Vendor Coordination
Responsibilities:
Provide break/fix support for desktops, laptops, and peripherals
Re-image devices and reinstall/configure applications as needed
Troubleshoot Windows OS, hardware, and enterprise applications
Coordinate with third-party vendors for escalations and hardware replacements
Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)
Requirements:
2-5 years of experience in L1/L2 IT support
Strong troubleshooting skills for hardware, software, and OS issues
Experience in an enterprise IT environmentL1/L2 Technical Support – Break/Fix, Imaging, and Vendor Coordination
