Project Delivery Manager

Softeon is looking for a Project Delivery Manager to join our team in either our Reston, VA or Atlanta, GA offices. This position guides a customer through the software adoption journey, and as such, is one of the most critical roles in our organization. More specifically, the Project Delivery Manager understands customers’ operations, understands our product platform, and has the skills to collaborate with a customer and internal Softeon teams with the goal of a successful project implementation and subsequent expansion.  

The successful candidate is someone that is a problem solver by nature, with a strong growth mindset, and is highly accountable. This person also must guide customers to the answers they seek, via our application, and leverage the expanding enablement technologies we provide. This requires an underlying understanding of our database structures and data flow as our platform processes receipts, orders and shipments.  

From a customers’ perspective, the Project Delivery Manager acts as a trusted advisor and is the key resource that helps them drive ROI results. Internally, the role of mentor is key to establishing the next generation of Project Delivery Managers.

Responsibilities:

• Assess customer business needs and develop appropriate solution.  
  • Determine customer’s business requirements and lead using the Softeon Challenge-Refine methodology showing how their business requirements will be met. 
  • Review the RFP requirements and product documentation with the customer to confirm scope of the project 
  • Collaborate with Project Manager for task assignment, management, and delegation of the project team  

• Provide customer consultation.  
  • Communicate with customers in a direct and honest manner. 
  • Evaluate recommended solutions based on Softeon applications and customer expectations.  
  • Assume primary configuration/testing responsibility for all Softeon solutions (WMS, Billing, Labor, etc.) 
  • Assume primary customer contact/support role for all Softeon solutions being deployed 
  • Lead discussions on operational improvements. 
  • Support customer teams to create test scripts. 
  • Assess readiness and review findings with customer. 

• Manage ongoing deployment strategy 
  • Ensure baselines are appropriately established 
  • Oversee development and implementation of change documentation or release management policies,  
  • Monitor testing and defect tracking and approves the release of product revisions to development or production environments. 

• Provide timely, high-level estimates of modifications, if required. 

• Coordinate on-site training.  
  • Lead team to establish Train-the-Trainer program to train customer’s warehouse supervisors, as needed, on use of UI screens, radio frequency terminal screens, and reports generated by the application software. 
  • Support customer to prepare end-user training materials and data. 

• Lead and mentor project team members.  
  • Assist functional and technical team members with appropriate techniques required to fulfill project assignments. 
  • Lead small teams in assignments as directed. 
  • Groom team resources to attain the next level. 
  • Provide feedback for team member’s reviews, acting as a mentor to the team. 

• Assist in staff building through cooperative recruiting efforts.  

• This position requires the ability to travel up to 50% of the time, annually.

Requirements:

• Bachelor’s degree in computer science, MIS, or related field, or equivalent experience in a technology related field required
• Minimum of 6 to 8 years relevant experience in software solutions and life cycle required. Within Supply Chain industry highly preferred
• Significant knowledge (breadth/depth) of Supply Chain Execution applications (WMS, WES, automation integrations, etc.) 
• Excellent problem-solving skills, particularly with regard to anticipating and solving problems, issues, or concerns before they occur or become critical. 
• Able to learn supply chain concepts and progress in technical and general business skills. 
• Ability to present complex information to individuals and small groups. 
• Ability to conduct effective meetings. 

About Softeon:

Softeon is a leading supply chain software company with a very different approach. We put customers and employees first and have a 100% track record of customer success.

We are always looking for forward-thinking, innovative, and customer-focused team members who believe in taking their careers and our success to new levels of excellence.

Employees working on the US team can enjoy the following benefits:
• Unrivaled insurance package that includes fully paid medical, dental, vision, life, and disability insurance for you and your dependents
• PTO policy includes vacation, sick, and 10 paid holidays which accrue from the first day of employment
• 401K plan with a company match beginning the first day of employment