What are the responsibilities and job description for the Office 365 Administrator Junior position at Softmax?

Job Description

100% onsite. In-Person interview. Local candidates only.

Description :

We are seeking a motivated and detail-oriented Microsoft Office 365 Junior Systems Administrator to support the District’s Microsoft 365 environment. The Junior Administrator will assist with the daily management and troubleshooting of Microsoft 365 services, with a focus on providing responsive and effective end-user support.

Key Responsibilities :

Provide support to end-users for Microsoft 365 services, such as Exchange Online, Teams, SharePoint, OneDrive and Intune.
Address and troubleshoot client-side issues related to Microsoft 365, handling escalations from OctoHelps and working to resolve tickets efficiently.
Escalate complex or unresolved issues to senior administrators and other relevant IT staff as needed.
Perform bulk activations, user setup, and license assignments within the Microsoft 365 admin center to support user onboarding and maintenance.
Collaborate with senior administrators and IT team members to implement best practices, improve support processes, and enhance user experience.
Develop and deliver user training on Microsoft 365 features, and create documentation to help end-users maximize the platform’s capabilities.
Actively monitor and report on system performance and security, identifying potential issues proactively to ensure smooth operation.

Qualifications :

Well versed in Microsoft 365 administration.

Experience with end-user support and troubleshooting for Microsoft 365 services.

Experience with endpoint management usinb various MDM services, (Workspace One, Intune)

Familiarity with Exchange Online.

Ability to follow structured migration and onboarding processes.

Strong communication skills for providing effective user training and support.

Skills :

3 yrs Working knowledge of Office 365, Active Directory, Azure Active Directory (Entra ID)

3 yrs Experience troubleshooting Microsoft Office suite and account creation in AD and Entra ID

3 yrs Experience with Azure AD Connect

3 yrs Experience with managing Exchange and Active Directory permissions for user mailboxes, shared mailboxes, resource mailboxes and public folders

3 yrs Extensive experience with supporting MS Office suite 2010, 2013 and 2016 as well as Windows 7, 8, 10, 11

3 yrs Troubleshooting Outlook client connectivity issues

3 yrs Troubleshooting email delivery and email routing issues

3 yrs Expert-level customer service and client-facing expertise with Office 365

3 yrs Experience supporting and training end –users on Outlook 2010, 2013 and 2016 and configure it for new O365 service

3 yrs Expert knowledge in Outlook 2013, 2013, OneDrive, Teams, SharePoint Online and O365 on-line services

Certifications : Microsoft 365 Certified : Administrator Expert - Required

Company Description

Serving Commercial, State, & Government Organizations With Right People & Technology

Company Description

Serving Commercial, State, & Government Organizations With Right People & Technology

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