What are the responsibilities and job description for the Receptionist position at SoftMax?
Job Description
Job Description
Duties / Responsibilities include :
- Meets / greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.
- Ensures lobby equipment (example : copier, phone, and fax) and forms are operationally available to customers throughout the day.
- Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.
- Logs customer into computer based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquiries to ensure resolution.
- Educates customers on community partners and the benefit / features of my ACCESS Account including account set-up, password resets.
Minimum Skill Requirement :
