What are the responsibilities and job description for the SoftPro Trainer position at SoftPro?
SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPro’s Headquarters is in Raleigh, North Carolina.
SoftPro offers comprehensive health benefit offerings (medical, dental, vision, disability, etc.), 401k and Employee Stock Purchase Plans with company matching, as well as generous paid vacation time and paid parental leave. We have positions that are eligible to be 100% remote. Employees who live near our Raleigh, NC Headquarters can choose to work a hybrid (office/home) schedule.
SoftPro has received national recognition for our excellent customer service and products, and we were recently recognized as a 2024 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 12 times since 2012!
What are we looking for?
SoftPro is seeking a SoftPro Trainer to join our amazing Training team! This person can be located in our Raleigh, NC office or work from a remote location. Up to 85% US based travel is required for this position.
What will I do as a Trainer at SoftPro?
This position will be responsible for providing high-quality training and consulting services to customers of SoftPro. Most of the training is conducted in the United States, however international travel is possible. Training consists of, but is not limited to:
Deliver AMAZING Customer Service, Be an AWESOME Teammate, Adopt a Sense of Urgency, Innovate to be Efficient, Produce Quality Work, Take Initiative, Go the Extra Mile.
EQUAL OPPORTUNITY POLICY
FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
SoftPro offers comprehensive health benefit offerings (medical, dental, vision, disability, etc.), 401k and Employee Stock Purchase Plans with company matching, as well as generous paid vacation time and paid parental leave. We have positions that are eligible to be 100% remote. Employees who live near our Raleigh, NC Headquarters can choose to work a hybrid (office/home) schedule.
SoftPro has received national recognition for our excellent customer service and products, and we were recently recognized as a 2024 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 12 times since 2012!
What are we looking for?
SoftPro is seeking a SoftPro Trainer to join our amazing Training team! This person can be located in our Raleigh, NC office or work from a remote location. Up to 85% US based travel is required for this position.
What will I do as a Trainer at SoftPro?
This position will be responsible for providing high-quality training and consulting services to customers of SoftPro. Most of the training is conducted in the United States, however international travel is possible. Training consists of, but is not limited to:
- Public training classes
- Training seminars
- Private training classes held in customer offices
- Web-based training sessions, conducted using a third-party web application
- Collaborate with instructional designers to provide input on training materials
- Contribute articles for internal knowledgebase
- Become subject matter expert on SoftPro products
- Stay current on SoftPro product knowledge, closing and title industry concepts, and knowledge of integrated custom and ancillary software products
- Assist with QA efforts as new products are developed
- Answer customer inquiries regarding SoftPro’s training and consulting services
- Identify specific customer workflow processes and controls; document and communicate this information to appropriate teams
- Creation of training agendas to meet customer needs
- Reporting back clear and precise recap documentation to customer project owners
- Provide telephone support to SoftPro customers on an as-needed basis
- We are looking for an individual with experience in the escrow/closing industry and two or more years in a customer service-oriented role, with excellent communication and problem-solving skills.
- Training experience is preferred, but not required.
- Above all, the candidate must possess an upbeat/fun personality, excellent customer service skills, be a cooperative team player, be a determined, self-motivated go-getter with exceptionally high attention to detail.
- Bachelor’s degree or five plus years related experience and/or training, or equivalent combination of education and experience. Prior SoftPro software experience preferred.
Deliver AMAZING Customer Service, Be an AWESOME Teammate, Adopt a Sense of Urgency, Innovate to be Efficient, Produce Quality Work, Take Initiative, Go the Extra Mile.
EQUAL OPPORTUNITY POLICY
FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
