What are the responsibilities and job description for the Conference center concierge position at Softthink Solutions, Inc.?
Job Details
Title: Conference center concierge
Location: Onsite, Washington DC
Wort authorization:
Qualifications
- Proficiency in Microsoft Outlook for scheduling and managing conference room bookings.
- Strong customer service and communication skills, with the ability to handle guest reques and concerns professionally.
- Ability to set up and operate audio/visual equipment, including sound systems and video projectors.
- Ability to collaborate effectively with internal teams, including movers and IT personnel.
- Reliable, proactive, and able to manage multiple tasks in a fast-paced environment.
- Ability to lift and move light equipment required for room setup.
- Ability to stand or walk for extended periods during event setup and takedown.
Responsibilities
- The Conference Center Concierge will manage the day-to-day operations of FEMA s conference center, ensuring a seamless experience for all guests and event organizers.
- This role requires excellent customer service, organizational skills, and technical proficiency to maintain conference room operations, audio/visual equipment, and guest satisfaction.
- Oversee the daily operations of the FEMA Conference Center, ensuring smooth and efficient coordination of events and meetings.
- Provide exceptional customer service by responding to guest inquiries, comments, and requests in a timely manner.
- Manage conference room scheduling and reservations using Microsoft Outlook.
- Coordinate with FEMA Movers to set up rooms based on customer specifications, ensuring accurate room arrangements and configurations.
- Ensure all conference rooms are clean, sanitized, and returned to their original setup after use.
- Set up and operate audio/visual equipment, including sound systems, video projectors, and other meeting technology.
- Collaborate with FEMA IT personnel to ensure all equipment is fully operational 30 minutes prior to scheduled meetings.
- Assist guests with directions to conference rooms and ensure they have the necessary resources for a successful event.
- Ensure HVAC systems and other facilities are functioning properly in the conference rooms.
- Open and secure conference rooms before and after scheduled events, ensuring compliance with security protocols.
- Perform other related duties as assigned to support daily operations.
- Strong attention to detail in maintaining cleanliness and room setup.
- Full-time position with flexible working hours, including early mornings, evenings, or weekends to accommodate scheduled events.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
