Customer Service Representative - Pensions

Software Guidance & Assistance, Inc., (SGA), is searching for a Customer Service Representative - Pensions for a CONTRACT assignment with one of our premier Insurance Services clients in Warwick, RI .

Responsibilities :

• The role will include customers calling to learn about their defined benefit annuity, customers calling for account maintenance (direct deposit changes / address changes), assisting family members & beneficiaries within claims process and answer account information.

Required Skills :

• Ability to attend training, nesting at Quaker Lane, Warwick RI office
• Ability to work from home which includes high speed internet and a quiet place to work that is secure. (Hotspots are not allowed high internet speed is required)
• Able to use video during interview and training.
• An ability to work during the hours of operation of Monday-Friday, must be flexible in regard to shifts worked, which may change based on business needs.
• 1-2 years call center experience preferred (customer service experience is accepted - however, must be in conjunction with computer skills)
• 1-2 years of experience with Windows based operating systems (Microsoft Office, Suite, etc.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

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