IT Field Desktop Support

Software Guidance & Assistance, Inc., (SGA), is searching for a IT Field Desktop Support for a contract assignment with one of our premier Utility services clients in Tampa, FL.

Responsibilities :

• Responsible for end user computers and peripherals installation, troubleshooting and configuration of hardware and software; processing of warranty repairs and replacements; collaboration with users; collaboration with field support analysts, service desk analysts, asset management team and other IT support personnel.
• Provides on-site, remote, and phone support for business partners (IT customers)
• Installs, troubleshoots, configures, and upgrades hardware, operating system software and application software
• Provide a solution to technology related problems, issues, and questions, or escalate them to the appropriate support areas
• Follow-up on existing issues to ensure satisfactory and timely customer resolution (incident closure)
• Creates support documentation for staff on how to properly use, fix, and remedy software or devices
• Communicates and conducts self as a professional customer service representative
• Organize, maintain, and track equipment and parts for equipment repair and replacement

Required Skills:

• High School Diploma or equivalent
• 3 years of customer service experience, 3 years of related IT equipment support experience
• Valid Driver's License
• Strong focus on customer service
• Excellent verbal and written communication skills and organizational skills
• Excellent problem-solving techniques and listening skills
• Maintain focus in an environment with frequent interruptions
• General knowledge of Microsoft Office applications and Windows operating systems
• Ability to analyze and repair hardware related issues on desktop and laptop computers
• Ability to lift and carry 25 pounds safely

Preferred Skills:

• Associate's or Bachelor's degree in a computer-related field or business administration with concentration in computer science
• 6 years of customer service experience, 6 years of related IT equipment support experience
• ITIL certification. Microsoft Certified Product Specialist (MCP), A Certification, or related certifications, training, or equivalent experience

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.