Product Operations Manager, Migrations

Software Guidance & Assistance, Inc., (SGA), is searching for a Product Operations Manager, Migrations for a Contract assignment with one of our premier SaaS clients in New York, NY. This role is also open to fully remote.

We are seeking a highly skilled Project Manager to assist in the coordination and execution of a complex account migration process. This role is crucial for the successful transition of accounts as they go through the following changes:

Responsibilities :

• Upgrade account versions, changing their user experience and offering new features and capabilities
• Transition the identity management of their users to utilize Adobe Identity
• Change over to administering their users via the client's Admin Console
• Develop and implement detailed migration plans and timelines, customized to each customer
• Collaborate with cross-functional teams, including Product, Engineering teams, Customer Success Managers, and Customer Support.
• Monitor and report on the progress of the migration process, ensuring timely and accurate updates
• Identify and resolve any issues or roadblocks that may arise during the migration process

Required Skills

• Proven experience in managing complex account migration projects
• Strong understanding of software versioning and administrative consoles, particularly the Adobe Admin Console.
• Excellent project management skills, with the ability to multitask and prioritize effectively.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Years of experience is less important than hands on experience managing large scale migration of some kind, but 2-5 years related experience preferred.
• Bachelor's degree in Information Technology, Computer Science, or a related field

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.