Windows 11 Deployment Specialist / Technical Support Engineer

Software Guidance & Assistance, Inc., (SGA), is seeking an experienced Windows 11 Deployment Specialist / Technical Support Engineer for a contract assignment with one of our premier Financial Services clients in lower Manhattan, NYC. Location: Onsite 5 days per week plus occasional nights and weekends.

Responsibilities:

1. Windows 11 Migration

Deploy

• Configure, image, and deploy Windows 11 desktops and laptops following company standards.
• Collaborate with IT teams to ensure smooth and efficient rollout processes.
• Customize system settings and software installations according to user needs.

Troubleshooting and Support:

• Provide technical support to end-users during the deployment process.
• Troubleshoot hardware and software issues on Windows 11 machines.

Documentation and Reporting:

• Maintain detailed records of deployments, configurations, and issue resolutions.
• Report on the progress of deployment and any challenges encountered.

Vulnerability Management (if you have this skill set):

• Respond to and remediate desktop issues identified by vulnerability management tools such as Tenable.
• Apply security patches and software updates to address vulnerabilities.

2. Additionally,

• Diagnose and resolve hardware-related issues, ensuring minimal downtime for users.
• Provide advanced troubleshooting for Microsoft Office Suite and associated software.
• Support and maintain trading applications, ensuring performance and reliability.
• Administer and troubleshoot Entra, Intune, Active Directory (AD), and Azure environments.
• Perform network diagnostics, including ping and trace route analysis.
• Develop and maintain PowerShell scripts to automate routine tasks and streamline processes.
• Install and configure Python IDEs (e.g., Anaconda), manage libraries, and use Pip Installs Package (pip) for package management.
• Collaborate with IT teams to implement and support network and system upgrades.
• Maintain accurate documentation of configurations, procedures, and issue resolutions.

Requirements:

• Proven experience in deploying and managing Windows 11 desktops and laptops.
• Strong understanding of Windows operating systems and software installation.
• Proven experience in software and hardware troubleshooting and maintenance.
• Advanced proficiency in Microsoft Office Suite troubleshooting.
• Strong knowledge of Entra, Intune, Active Directory, and Azure.
• Familiarity with network diagnostics and tools like ping and traceroute.
• Proficient in supporting Python, including IDE setup, Anaconda, library management, and pip.
• Expertise in scripting with PowerShell, including the use of various modules for automation of deployment tasks.
• Strong analytical and problem-solving skills.
• Excellent communication and documentation skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Must be able to work some nights and weekends.

Preferred Skills:

• Financial Services experience.
• Experience supporting trading applications highly preferred
• Knowledge of IT security best practices and risk mitigation.
• Familiarity with vulnerability management tools like Tenable, with experience in addressing desktop vulnerabilities.
• Bachelor's degree in Information Technology, Computer Science, or a related field
• Relevant certifications such as CompTIA A , Microsoft Certified: Windows Client, or equivalent

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.