What are the responsibilities and job description for the Genesys Reporting Expert position at Software International?
About the job Genesys Reporting Expert
Job Title : Genesys Reporting Expert
Company Overview :
Software International (SI) supplies technical talent to a variety of clinets ranging from Fortune 100 / 500 / 1000 companies to small and mid-sized organizations in Canada / US.
Position Overview :
We are currently seeking a Genesys Reporting Expert to join our clients' team on a contract basis. As a Genesys Reporting Expert, you will be responsible for designing, developing, and implementing reporting solutions for our clients using Genesys software. This is a great opportunity for someone who is passionate about data analysis and has a strong understanding of Genesys reporting capabilities.
Key Responsibilities :
- Assess gaps between Cisco and Genesys systems being used
- Work with key business stakeholders in identifying Genesys reporting needs
- Design and develop reporting solutions for clients using Genesys software
- Collaborate with cross-functional teams to gather reporting requirements and ensure timely delivery of solutions
- Create and maintain documentation for reporting solutions and processes
- Troubleshoot and resolve any technical issues related to reporting
- Stay updated on the latest Genesys reporting features and provide recommendations for improvement
- Conduct training sessions for clients on how to use Genesys reporting tools effectively
- Prepare and present reports to clients and stakeholders on the performance of reporting solutions
- Ensure data accuracy and integrity in all reporting processes
- Assist supporting an a large Cisco to Avaya migrations
Qualifications :
Contract Details :
This is a contract position based in Chicago, IL, USA. The duration of the contract will be determined based on the project requirements. The selected candidate will be offered a competitive hourly rate.
If you are a self-motivated individual with a passion for data analysis and a strong understanding of Genesys reporting, we would love to hear from you. Join our team at Software International and be a part of our exciting journey towards providing cutting-edge technology solutions to our clients.
