What are the responsibilities and job description for the Technical Lead, Application Delivery & Strategy position at Software Resources?

Software Resources, Inc. has an immediate job opportunity available for a Technical Lead, Application Delivery & Strategy in the Orlando, FL area.

Bachelor's degree in information technology, Computer Science, Engineering, or a related field, required or equivalent combination of education and experience.

EXPERIENCE :

7 years' experience in Technology management within the hospitality industry and with multi-region deployment, including construction of new hotel or venue.
Experience in Oracle Symphony, SAP Commerce, SAP ERPLite (basic), or SAP Customer Checkout.
Experience in Hotel Information Systems, i.e., CRS (Central Reservation Systems), Property Management Systems, Facilities Management System, Parking.
Experience with software and hardware management plus deployment of Point-of-Sale Systems for Merchandise / Food & Beverage.
Prior experience leading software and hardware application delivery teams & 3rd party vendor projects, strategic planning and resource management, and implementation and delivery of large-scale applications.
Proven successful experience in technical staffing selection and management for a wide range of IT solutions.
Strong understanding of networking, servers, and hardware technologies.
Experience with cloud services, SaaS applications, and cybersecurity best practices.
Ability to lead cross-functional teams and work with multiple stakeholders.
Excellent problem-solving skills and ability to remain calm under pressure.
Strong communication skills, both written and verbal.

Responsibilities :

Technology Strategy Development : can create and implement a comprehensive technology roadmap to enhance operational efficiency and customer satisfaction with Architecture and other technology / business partners.

Software Management : Oversee the deployment, configuration, and maintenance of hospitality software systems such as PMS, POS, CRM, booking platforms, and revenue management systems during and post project implementation..

Hardware Oversight : Works with Networking partners to ensure that all hardware systems (servers, networks, security systems, IoT devices, etc.) are functioning optimally and are integrated with software solutions.

Vendor Management : Liaise with third-party technology vendors for software licenses, hardware purchases, service agreements, and issue resolution. Assist with vendor selection and management including technical oversight of drafting SOW's, RFP's, vendor evaluation, budgeting, monitoring work progress from inception to implementation.

System Integration : Lead efforts to integrate various systems (e.g., PMS with POS or CRM) to improve data flow, guest experience, and operational efficiencies.

Team Leadership : Lead and mentor a team of IT professionals, including system administrators, developers, and support staff.

Guest-Facing Technologies : Implement and manage guest-facing technologies such as mobile check-in, digital keys, smart room controls, Wi-Fi services, and loyalty apps.

Cybersecurity : Works with Architecture, Information Security, Legal and other partners within the UDX umbrella to ensure robust cybersecurity measures are in place to protect sensitive guest and business data, and compliance with GDPR or other relevant data protection regulations.

Troubleshooting and Support : Provide high-level troubleshooting and support for system issues, including after-hours on-call support when necessary.

Develop and maintain a positive relationship with client groups, project management, and other team members, by employing effective communication skills and building strong working relationships.

Understands and actively participates in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.

Don't delay. Join the Software Resources team today!

Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.

To meet our clients' hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at

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Technical Lead, Application Delivery & Strategy

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