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Deployment and Testing Technician - Murdoch Center

Software Technology Inc
Butner, NC Full Time
POSTED ON 2/15/2025
AVAILABLE BEFORE 5/13/2025

Job Description

Job Description

The IT Deployment and Testing Technician is responsible for deploying and configuring computers, peripherals, printers, and related hardware to support the organization s IT infrastructure and clinical systems, including Epic at Murdoch Center.

Position Description : IT Deployment and Testing Technician - Murdoch Center

Position Title : IT Deployment and Testing Technician

Position Summary :

The IT Deployment and Testing Technician is responsible for deploying and configuring computers, peripherals, printers, and related hardware to support the organization s IT infrastructure and clinical systems, including Epic. This role includes performing software installation, basic troubleshooting, and comprehensive end-to-end testing of devices to ensure readiness for Epic Technical Dress Rehearsal (TDR).

Key Responsibilities :

Device Deployment and Configuration :

  • Deploy and configure desktops, laptops, peripherals, and printers in clinical and administrative settings.
  • Perform software installations and ensure all required applications and system configurations are in place.
  • Set up hardware to comply with organizational standards and security policies.

Troubleshooting and Maintenance :

  • Conduct basic troubleshooting of hardware, software, and peripheral issues.
  • Collaborate with the IT support team to escalate and resolve complex issues promptly.
  • Ensure all deployed devices meet performance and compatibility requirements.
  • Epic Technical Dress Rehearsal (TDR) :

  • Perform complete end-to-end testing on all devices as part of Epic TDR to validate readiness for go-live.
  • Test connectivity, application performance, and functionality of Epic workflows on deployed devices.
  • Document and report test results, identifying and addressing any deficiencies or issues.
  • Documentation and Reporting :

  • Maintain accurate records of deployed hardware, configurations, and testing outcomes.
  • Provide detailed documentation for device testing and troubleshooting procedures.
  • Contribute to post-deployment reports, highlighting successes and improvement opportunities.
  • Collaboration and Support :

  • Work closely with clinical and administrative staff to schedule device installations and testing with minimal disruption to operations.
  • Assist with user training and provide basic guidance on using deployed devices and systems.
  • Participate in team meetings and provide updates on deployment and testing progress.
  • Qualifications :

    Education and Experience :

  • Associate s degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
  • 1-3 years of experience in IT hardware deployment, troubleshooting, or similar roles.
  • Experience with Epic or other electronic health records (EHR) systems preferred.
  • Skills and Competencies :

  • Proficiency in deploying and configuring Windows-based systems and peripherals.
  • Strong troubleshooting and problem-solving skills for hardware and software issues.
  • Familiarity with healthcare IT environments and workflows is a plus.
  • Excellent communication and customer service skills.
  • Ability to work independently and manage multiple tasks with attention to detail.
  • Certifications (Preferred) :

  • CompTIA A , Network , or similar IT certifications.
  • Physical Requirements :

  • Ability to lift and transport equipment up to 50 lbs.
  • Willingness to work in various environments, including clinical and behavioral health settings.
  • Ability to travel between facilities as needed.
  • Position Type and Expected Hours :

  • Full-time position.
  • May require occasional evening or weekend work based on project needs.
  • Required / Desired Skills

    SkillRequired / DesiredAmountof Experience Proficiency in deploying and configuring Windows-based systems and peripherals.Required1Years Familiarity with healthcare IT environments and workflows is a plus.Highly desired1Years CompTIA A , Network , or similar IT certifications.Highly desired0

    Questions

    No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?Question2All work must be completed on-site at 1600 E C St, Butner, NC 27509. Do you agree to this requirement?Question3Your candidate must be able to attend a webcam interview. Do you agree to this requirement?Question4What is your candidate's email address?Question5How soon can your candidate start if selected for this opportunity?Question6Vendors are encouraged to submit candidates that are available for the duration of the assignment. Do you anticipate your candidate being able to work until the proposed end date listed on this VectorVMS req?Question7Vendors must disclose to the agency if the candidate will be subcontracted at the time of submission. Is your candidate an employee of your company or a subcontractor? Please be sure to notify a CAI Account Manager if your candidate's employee status changes.Question8Vendors must notify the agency if any portion of the requirements listed in this task order will be outsourced to other countries. Do you anticipate outsourcing any work being done for this assignment to another country?Question9Candidates submitted above the hourly Vendor Rate of $$$ may not be considered for this assignment. Do you agree to this requirement?Question10Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the Vendor to adhere to any applicable compensation laws including payment for overtime hours. Do you agree to this requirement?Question11Have you thoroughly validated, and attest to the accuracy of, the credentials listed throughout your candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440?

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