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Help Desk Analyst

Software Technology Inc.
Harrisburg, PA Contractor
POSTED ON 3/16/2025
AVAILABLE BEFORE 4/15/2025
  • Federal, State, or Local government experience
  • 5 years experience in Customer and technical support of business-critical applications
  • Effectively and efficiently provide helpdesk support
  • Ability to quickly learn and become proficient with using a new computer system
  • Use complex technical training material and manuals to diagnose citizen and end-user issues
  • Use distance communication methods including conference call and webinar tools
  • Develop specific goals and plans to prioritize, organize, and accomplish work
  • Establish short-term and long-term objectives and specify the strategies to achieve them
  • Proficiency in Microsoft Office Suite, including Access, Excel, Power Point and Word
  • Document the status of projects
  • Use phone, email, fax, and messaging to communicate
  • Communicate effectively in writing, orally, electronically and in-person
  • Work independently and as a part of a team

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