What are the responsibilities and job description for the Help Desk Analyst position at Software Technology Inc.?
- Federal, State, or Local government experience
- 5 years experience in Customer and technical support of business-critical applications
- Effectively and efficiently provide helpdesk support
- Ability to quickly learn and become proficient with using a new computer system
- Use complex technical training material and manuals to diagnose citizen and end-user issues
- Use distance communication methods including conference call and webinar tools
- Develop specific goals and plans to prioritize, organize, and accomplish work
- Establish short-term and long-term objectives and specify the strategies to achieve them
- Proficiency in Microsoft Office Suite, including Access, Excel, Power Point and Word
- Document the status of projects
- Use phone, email, fax, and messaging to communicate
- Communicate effectively in writing, orally, electronically and in-person
- Work independently and as a part of a team
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