What are the responsibilities and job description for the Service Delivery Manager position at Software Technology Inc.?
Title: Service/ Technical Delivery Manager
Location: Bellevue, WA- 3 days onsite
Duration: Long term
Must Have Skills
Looking for “Service Delivery Manager” with strong experience in various ITIL areas like Incident management, Service Management, Problem management, Change management etc, along with in one of the cloud platform (AWS, Azure).
Cloud project is the priority and candidate should have worked as an Incident manager in cloud
SLA process improvement
Should have managed IITL ticketing system
Process improvement in ITIL
Service Delivery Manager who will ensure efficient and effective delivery of multi-cloud management and operations services compliant to defined SLAs and KPIs, maintain client satisfaction and oversee service performance improvement.
Responsibilities
Oversee delivery of multi-cloud support service by coordinating efforts of multiple teams to ensure timely and high quality response.
Responsible for ensuring compliance with defined service level agreements(SLA) and Key performance indicators (KPI)Track and monitor the performance of services, identify areas for improvement, and implement changes as needed.
Continuously evaluate and improve processes to ensure that services are delivered efficiently and effectively.
Foster positive work environment and build culture of automation & innovation to improve service delivery performance.
Maintain positive relationship with all stakeholders and ensure proactive response to their inquiries and concerns.
Prepare operational/strategic reports based on defined cadences and present to Steering & Operational committees.
Proactive identification of issues and risks, prepare strong mitigation/resolution plans.
Experience
10 years of progressive experience working as a Technical Delivery Manager or Service Delivery Manager.
Strong multi-cloud (preferred AWS & Azure) and operations management skills.
ITIL or similar certifications strongly preferred.
Excellent communication, research, analytical, and documentation skills.Ability to handle multiple, concurrent activities; manage teams effectively and be responsive to users and stakeholders in a timely manner.
Thanks,
Raja Srinivas
Sr. US IT Recruiter
Email: raja.srinivas@stiorg.com
Location: Bellevue, WA- 3 days onsite
Duration: Long term
Must Have Skills
Looking for “Service Delivery Manager” with strong experience in various ITIL areas like Incident management, Service Management, Problem management, Change management etc, along with in one of the cloud platform (AWS, Azure).
Cloud project is the priority and candidate should have worked as an Incident manager in cloud
SLA process improvement
Should have managed IITL ticketing system
Process improvement in ITIL
Service Delivery Manager who will ensure efficient and effective delivery of multi-cloud management and operations services compliant to defined SLAs and KPIs, maintain client satisfaction and oversee service performance improvement.
Responsibilities
Oversee delivery of multi-cloud support service by coordinating efforts of multiple teams to ensure timely and high quality response.
Responsible for ensuring compliance with defined service level agreements(SLA) and Key performance indicators (KPI)Track and monitor the performance of services, identify areas for improvement, and implement changes as needed.
Continuously evaluate and improve processes to ensure that services are delivered efficiently and effectively.
Foster positive work environment and build culture of automation & innovation to improve service delivery performance.
Maintain positive relationship with all stakeholders and ensure proactive response to their inquiries and concerns.
Prepare operational/strategic reports based on defined cadences and present to Steering & Operational committees.
Proactive identification of issues and risks, prepare strong mitigation/resolution plans.
Experience
10 years of progressive experience working as a Technical Delivery Manager or Service Delivery Manager.
Strong multi-cloud (preferred AWS & Azure) and operations management skills.
ITIL or similar certifications strongly preferred.
Excellent communication, research, analytical, and documentation skills.Ability to handle multiple, concurrent activities; manage teams effectively and be responsive to users and stakeholders in a timely manner.
Thanks,
Raja Srinivas
Sr. US IT Recruiter
Email: raja.srinivas@stiorg.com
