What are the responsibilities and job description for the Technical Business Analyst position at Software Technology Inc.?

Role : Technical Business Analyst with ServiceNow exp

Location : 1 John Fitch Plaza, 2nd Floor Trenton, NJ 08625

Location : Hybrid

Duration : Long Term Contract

Interview Type : Both Phone and In Person

Notes :

Position is hybrid, requiring on-site work 2-3 days per week. The agency can be flexible with on-site work down the line.

Short Description :

Looking for an Application Technical Specialist functioning as a Technical Business Analyst to work staff to identify and document existing paper-based workflows that can be streamlined and automated in the ServiceNOW system.

Complete Description :

Looking for an Application Technical Specialist functioning as a Technical Business Analyst to work with to identify and document existing paper-based workflows that can be streamlined and automated in the ServiceNOW system. The resource will also be responsible for identifying reports, SLAs, and KPIs.

Need : The resource is required to :

Meet with various parties involved in each process to document current activities.

Assess and determine if these activities can be streamlined.

Gain consensus on the streamlined approach and build these processes into ServiceNow. Identify reports, SLAs, and KPIs to measure performance and timeliness.

Possess an understanding of available business rules, triggers, criteria, and actions to construct these workflows' automation effectively.

Knowledge and Years of Experience

ITIL / Service Management – 2 years

ServiceNOW, FootPrints, or other ITSM tools experience – 2 years

Knowledge of the available types of rules and the triggers, criteria, and actions that are used to construct automation of the standard, repetitive actions that occur in a business environment – 2 years

REQUIRED SKILLS and Years of Experience

Overall technical business analyst experience – 7 years

Experience with Service Management (ServiceNOW preferred or similar IT Service Management tools) – 2 years

Experience in automating workflows in a Service Management application – 2 years

Strong technical problem-solving skills experience – 2 years

Experience communicating complex concepts to technical and non-technical stakeholders – 2 years

Apply for this job

Receive alerts for other Technical Business Analyst job openings

Job openings at Software Technology Inc.

Administrative Assistant

Software Technology Inc.

Nashville, TN Contractor

Under general supervision, is responsible for professional staff work of routine through average difficulty in relieving...

Looking for Social Worker 2 - Cookeville, TN/Hybrid

Software Technology Inc.

Cookeville, TN Contractor

Job Title: Social Worker 2 Location: Cookeville, TN/Hybrid Duration: 9 Months Work Schedule: 8am to 4.30pm Job Duties Th...

Oracle Application DBA

Software Technology Inc.

Mount Laurel, NJ Contractor

Oracle Database Administrator (12c or 19c version) with Exadata Goldengate admin/developer Looking for Application DBA N...

Lead Mendix Developer

Software Technology Inc.

Santa Clara, CA Contractor

Title: Lead Mendix Developer Location: Santa Clara, CA – onsite Duration: Long term Must Have Skills Skill 1 – 6 years o...

Not the job you're looking for? Here are some other Technical Business Analyst jobs in the Trenton, NJ area that may be a better fit.

Business Analyst - HPOS

American Express Global Business Travel, Trenton, NJ

Technical Business Analyst

What are the responsibilities and job description for the Technical Business Analyst position at Software Technology Inc.?

What is the career path for a Technical Business Analyst?

Job openings at Software Technology Inc.

Not the job you're looking for? Here are some other Technical Business Analyst jobs in the Trenton, NJ area that may be a better fit.

We don't have any other Technical Business Analyst jobs in the Trenton, NJ area right now.

AI Assistant is available now!