Desktop Engineer

4 days onsite

We are seeking a Desktop Engineer/Architect with 5 years of experience in Desktop Engineering to join the Workplace Technology Infrastructure Engineering Team. This role will provide global technical expertise and design technology solutions for End-User community.

Core Requirements:

• Must have experience with “Modern Management” of desktops using Microsoft Intune.
• Must have experience Microsoft Configuration Manager (MCM).
• Ability to prepare/manage Operating Systems (OS) images for corporate use with technologies such as Microsoft Windows Autopilot, and Task Sequence in Microsoft Configuration Manager (MCM).
• Must have experience in automation using PowerShell and other scripting languages as a Desktop Engineer.
• Strong understanding of Azure Runbooks and Microsoft Graph API for automation.
• Ability to troubleshoot Desktop Issues using various industry standard tool.

Responsibilities:

• Use and optimize Intune features to help bring “Modern Management”.
• Leveraging “Modern Management” to update new software and drivers from Intune.
• Maintain Microsoft Windows imaging technology using Autopilot and Task Sequence for Physical systems and Golden Image for Virtual systems.
• Perform Software Packaging tasks in preparation for deployment via Microsoft Configuration Manager and Intune.
• Analyze business cases for upgrading existing infrastructure technologies or implementing a new infrastructure solution.
• Working with various teams to define and enforce the Desktop Architectural Standards and identifying areas for improvement.
• Tracks technology and market trends to acquire knowledge on new and existing technologies that could best serve Desktop architecture needs.
• Train other IT professionals (tier 1 and tier 2 support) on the developed solutions and expected impact.
• Mentor new employees on the team's policy and procedures.

Skills \ Experience:

• 5-10 Years of experience in Desktop Engineering or similar discipline.
• Understand infrastructure security best-practices such as zero-trust, least-access, MFA, etc.
• Experience in implementing and managing enterprise configuration management tools such as Microsoft Configuration Manager, Intune and Ivanti.
• Have high familiarity with building and customizing Windows and Thin (iGel/Wise) images.
• An understanding of creating and managing reports using technologies such as PowerBI, Graph API, and Structured Query Language (SQL).
• Exposure to Cloud based technologies such as Azure, AVD and AWS.
• High level of technical expertise with Microsoft products such as Office 365 and Teams
• Strong understanding of Azure Runbooks and Microsoft Graph API for automation to convert repeatable process and solutions to automatic operations.
• Good understanding of Active Directory and Group Policy Management.
• Demonstrated skill in solving problems with coding languages such as PowerShell, VBScript or Python.
• Understand ITIL best practices and processes and Project Management Methodology (PMM) fundamentals.
• Understand best practices in change and release Management
• Knowledge of post-implementation environments and ability to follow through on "Day 2” to ensure infrastructure stability.