What are the responsibilities and job description for the ServiceNow BA position at Softworld, Inc.?
Job Details
Job Title: ServiceNow Business Analyst
Job Location: Seffner, FL 33584
Onsite Requirements:
- Experience with ITSM
- Requirements Gathering
- CSA
Job Description:
Position Overview:
- The ServiceNow Business Analyst I will work closely with stakeholders across various departments to gather requirements, document processes, and assist in the development and implementation of ServiceNow solutions.
- This role involves supporting the continuous improvement of IT and business workflows, ensuring alignment with organizational goals.
- The ideal candidate will be an entry-level professional with a foundational understanding of IT service management (ITSM) and a strong interest in expanding their knowledge of the ServiceNow platform.
Responsibilities:
- Requirements Gathering: Collaborate with stakeholders to identify business needs and translate them into functional requirements for ServiceNow solutions.
- Process Documentation: Document current business processes and workflows, identify areas for improvement, and assist in the development of new processes aligned with best practices.
- Configuration Support: Assist in the configuration of ServiceNow applications to meet business requirements, including forms, workflows, and reports.
- Testing and Validation: Participate in the testing of ServiceNow solutions, ensuring that they meet the specified requirements and are free of defects.
- Training and Support: Help develop training materials and provide support to end-users on ServiceNow applications and processes.
- Continuous Improvement: Support efforts to continuously improve ITSM processes and the ServiceNow platform by identifying and proposing enhancements.
- Data Analysis: Assist in analyzing data from ServiceNow to generate reports and insights that support business decisions.
- Documentation: Maintain accurate and up-to-date documentation of all requirements, configurations, and process changes.
- Collaboration: Work closely with the ServiceNow development team and other IT personnel to ensure successful project delivery.
Qualifications:
- Education: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- Experience: 0-2 years of experience in business analysis, IT service management, or a related field. Exposure to ServiceNow or similar ITSM platforms is a plus.
- Technical Skills: Basic understanding of ITSM processes and ServiceNow functionality. Familiarity with data analysis tools and methodologies is beneficial.
- Communication: Strong verbal and written communication skills, with the ability to clearly convey technical concepts to non-technical stakeholders.
- Problem-Solving: Analytical mindset with strong problem-solving abilities.
- Attention to Detail: High attention to detail with the ability to manage multiple tasks and priorities.
- Teamwork: Ability to work effectively in a team environment, collaborating with colleagues across different departments.
Preferred Qualifications:
- ServiceNow Fundamentals training or certification.
- Experience with other ITSM tools and methodologies.
- Basic knowledge of scripting languages (e.g., JavaScript) is a plus.
- ** 3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
- This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future. **
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
