What are the responsibilities and job description for the IT Help Desk Analyst (Network Specialist) position at SOHANIT INC?
Job Description
We are looking for support to assist with ServiceDesk operations. As the modernization effort continues to grow, it is very important to have sufficient resources in place to support that growth.
IT Help Desk Technician responsibilities include serving as the first point of contact for customers seeking technical assistance over the phone or email and performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Customer Support for DHS Applications
- Following up with customers to ensure full resolution of issues
- Installing or changing software to fix issues
- Remotely accessing software to resolve issues
- Diagnosing problems
- Reset AD and mainframe passwords and unlock accounts
Type Category Qualification Competency
Skills Others Communication skills both verbal and written Proficient (4-6 Years)
Skills Others IT Communication Specialist Proficient (4-6 Years)
Skills Others Learning ability Proficient (4-6 Years)
Skills Others Team work Proficient (4-6 Years)
Skills Security Active Directory Novice (1-3 Years)
Job Type: Contract
Pay: $30.00 - $35.00 per hour
Work Location: In person
Salary : $30 - $35
