What are the responsibilities and job description for the Service Desk/Help Desk Analyst @ Nashville, TN (Onsite - Locals) position at SohanIT Inc?
*****Direct Client Requirement*****All Openingshttps://www.jobshorn.com/company/sohanit-inc/jobsJob Title Service Desk/Help Desk AnalystLocationNashville, Tennessee (Onsite - Locals)Duration 4 MonthsExperience4 years Job typeC2C,W2,1099 Interview typeSkype or PhoneRate DOE /If your experience and skills match call us immediately for submissionJob Description
SERVICE DESK
IT Call Center Experience preferred
IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
- People/Customer Service skills required
- Printer Administration and Troubleshooting
- Server Print Queue, and local Queues
Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
- InTune Management included but not limited to two-factor authentication
iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi
Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
Remote support
- MSRA
- RDP
- TEAMs
- Webex
Hardware Deployment
ServiceNow
- Ticket management
- Ticket assignment
Must be able to lift at least 50 pounds.
ServiceNow
- Ticket management
- Ticket assignment
Must be able to lift at least 50 pounds.
Salary : $20 - $27
