Service DeskHelp Desk Analyst

All Openings

Job Title

Service Desk / Help Desk Analyst

Location

Nashville Tennessee (Onsite Locals)

Duration

4 Months

Experience

4 years

Job type

C2CW21099

Interview type

Skype or Phone

Rate

DOE / If your experience and skills match call us immediately for submission

Job Description

SERVICE DESK

IT Call Center Experience preferred

• Able to handle call volume of up to 30 calls per day.
• People / Customer Service skills required
• Printer Administration and Troubleshooting
• Server Print Queue and local Queues

Active Directory Management

• Able to navigate Different OUs
• Able to look up attributes
• Able to reset password and unlock accounts.
• InTune Management included but not limited to twofactor authentication

iOS Management Support and Deployment

• Setting up new phones / Ipads
• Resetting iTunes accounts
• Resetting network settings
• Backup / Restore device data

Video Conferencing

• Cisco WebEx
• MS Teams
• Cisco Presence video solutions

Network troubleshooting

• Internal vs external
• Wifi

Application Troubleshooting

• Account permission
• Compatibility settings
• Browser vs installed

Remote support

• MSRA
• TEAMs
• Webex

Hardware Deployment

ServiceNow

Ticket management

Ticket assignment

Must be able to lift at least 50 pounds.

Key Skills

user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support

Employment Type : Full Time

Vacancy : 1