What are the responsibilities and job description for the Gym Receptionist position at Soho House & Co.?

The Role...

At Soho House the Gym Reception is responsible for a variety of front desk tasks, such as welcoming, signing in and directing members and guests as well as taking phone calls, answering questions, handling correspondence, and keeping the reception area clean and well-organized. A Gym Reception team member is friendly personable, familiar with gym equipment, communicating efficiently and has good computer skills.

A successful Gym Reception may also be responsible for training other members of the Gym Reception team and sharing knowledge on all aspects of House Gym and fostering a "home away from home" feeling as well as scheduling personal training sessions, communicates with members and trainers, and creating a top-notch first impression by providing a warm welcome, tidy appearance and pleasant manner always.

Main Duties

Welcome every member by name and guest to House Gym, check them in and direct to personal training session, free weights, Technogym equipment, changing rooms or answer any requests as they arise with top-notch customer service
Assist management with House Gym promotion, scheduling and following up on personal training sessions, maintain / update appointment calendars as well as assist with answering high-volume phone lines and direct appropriately for general inquiries, and deliveries, messages for members and from employees, among other inquiries
Well-versed on best practices when answering standard Q&A regarding training options, hours of operation and amenity availability / pricing
Record, document and follow up on all queries, complaints, lost property, and repairs and ensuring the information is delegated to, and resolved by, the relevant department
Assist members and guests with Technogym equipment as well as clean, sanitary and maintain a safe work environment, reception area and desk
In real-time ensure any member and guest related concerns are addressed and action items have been set and a manager is notified
Relationship builder and collaborative with communication and reporting red flags as well as positive feedback to management to assess and implement actionable items
Adhere to health and safety policy (I.e., IIPP, worker's comp procedures, and allergy procedures) is always followed as monitor and enforce compliance with all Company policies, procedures, and standards and local, state, and federal law as applicable
Influence a fun and positive atmosphere by being approachable and professional
Performs other duties as assigned by supervisor / manager.

Required Skills / Qualifications

Minimum of 3 years' experience in a similar role.

Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.

Problem solving skills and bring conflict resolution to any anticipated or current matter

Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment

Strong communication skills and ability to understand and follow written and verbal instructions

Flexible schedule and ability to work nights, weekends, and holiday's (as needed)

Physical Requirements

Must be able to seize, grasp, turn and hold objects with hands.

Must be able to make periodical fast paced movements are required to go from one part of the property to others.

Must be able to move, pull, push, carry or lift at least 30 pounds.

Must be able to occasionally kneel, bend, crouch and climb is required.

Must be able to perform physical activities such as lifting, cleaning, and stooping.

Must be able to stand, walk, lift, and bend for long periods of time.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

Health Care 401K : Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match

Paid Time Off : Full- Time Employees have sick day's vacation days

Career Development : Soho House can progress your career domestically or internationally as well as managerially or technically

Soho Impact : Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability

Learning & Development : An extensive range of internally and externally run courses are available for all employees.

Cookhouse & House Tonic : Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.

Team Events : From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Team Meal : Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.

Pay Range

22-$22 USD

Salary : $22

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