What are the responsibilities and job description for the Member Service Agent - Soho House Chicago position at Soho House & Co?
The role…
At Soho House, the Member Service Agent is responsible for providing a warm and welcoming experience for guests at both the spa and hotel reception, ensuring seamless service from check-in to departure. The ideal candidate will be highly organized, possess excellent communication skills, and thrive in a fast-paced hospitality environment.
Main Duties
Hotel Front Desk
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Pay Range
$16.20—$16.20 USD
At Soho House, the Member Service Agent is responsible for providing a warm and welcoming experience for guests at both the spa and hotel reception, ensuring seamless service from check-in to departure. The ideal candidate will be highly organized, possess excellent communication skills, and thrive in a fast-paced hospitality environment.
Main Duties
Hotel Front Desk
- Primary point of initial contact for members, guests, and staff, and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property.
- Expert in performing all concierge duties as required, including, but not limited to, booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
- Manage check-in and check-out procedures efficiently.
- Use Opera and other hotel systems to process reservations and guest requests.
- Handle guest inquiries, complaints, and special requests with professionalism and urgency.
- Maintain up-to-date knowledge of hotel services, room types, and membership offerings.
- Process payments, manage invoices, and handle financial transactions securely and efficiently.
- Greet and check in spa and gym guests, ensuring a smooth and welcoming experience.
- Assist clients with scheduling appointments, class bookings, and membership inquiries.
- Provide detailed knowledge about spa treatments, gym services, and product offerings.
- Maintain cleanliness and organization of reception areas, locker rooms, and spa facilities.
- Handle phone calls, emails, and guest inquiries professionally.
- Assist therapists and trainers with preparation and setup for services and sessions.
- Previous experience in hospitality, spa, or front desk roles preferred.
- Strong communication and interpersonal skills.
- Problem-solving and conflict resolution skills.
- Proficiency in booking and management software (Opera, Book4Time, OpenTable, Salesforce, etc.) preferred.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Professional appearance and adherence to grooming standards.
- Must be able to seize, grasp, turn, and hold objects with hands.
- Must be able to make periodic, fast-paced movements to move from one part of the property to another.
- Must be able to move, pull, push, carry, or lift at least 30 pounds.
- Must be able to occasionally kneel, bend, crouch, and climb is required.
- Must be able to perform physical activities such as lifting, cleaning, and stooping.
- Must be able to stand, walk, lift, and bend for long periods of time.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- Health Care 401 (k): Full-time employees are eligible for comprehensive benefits, including medical, dental, and vision coverage, as well as a Retirement fund with a 2% match.
- Paid Time Off: Full-time employees receive personal, sick, and vacation days.
- Career Development: Soho House can help you progress your career both domestically and internationally, as well as in managerial or technical roles.
- Soho Impact: Empowering the Soho House Community to make positive change through mentoring, apprenticeships, local outreach, and sustainability.
- Learning & Development: An extensive range of internally and externally run courses is available for all employees.
- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, trainings, and events. Available to all.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up for.
- Team Meal: While on duty in our Houses & Restaurants, you will be provided with a substantial meal free of charge.
Pay Range
$16.20—$16.20 USD
Salary : $16
