Membership Manager - Little Beach House Malibu

The Role…

At Soho House the Membership Manager is responsible for directly supervising and organizing the meetings, processes and initiatives required to generate, maintain and grow the Clubs carefully chosen membership base. Being the face of the club for members, on hand for their feedback and thoughts, as well as a custodian presiding over access to the club, preserving club rules and conduct. Personally, driving and maintaining the productivity of the membership committee and taking an active role in members’ events and benefits. Oversees membership department and staff, supports Membership Director. Supports management team as needed.

Main Duties…

• Play a central role, with guidance from the Head of Membership & Communications for Little Beach House Malibu in the growth, maintenance and management of a diverse membership base spread across all the major creative industries, made up of both men and women, of different ages/experience levels and from different parts of the city and beyond.
• Maintain a constant presence in the club, being the ‘face’ of the house to members. Ensure you meet all new members where possible, explaining your role and allowing them to contact you if they choose.
• Engage in the local creative and club scenes, events, parties, launches and social settings, developing contacts, networking and building awareness about the club, its facilities, your role, and how new contacts might join.
• When appropriate, facilitate access to the club for visiting high profile celebrities and personalities (as well as a limited number of guests), ensuring they receive good service and enjoy their time as our guests.
• Lead or oversee all new member introductions to Soho House New York to ensure understanding of benefits, offerings & Soho House culture
• Personally, driving and maintaining the productivity of the membership committee and taking an active role in members’ events and benefits.
• Works in conjunction with the local membership team as well as the NA and global teams as needed on membership related initiatives. Supports management team as needed.
• Ensure that members/users understand the ethos of Soho Works & abide by Works’ Rules and Guidelines
• Monitor & document any member/user resignations via personal contact
• Spearhead the maintenance and management of a Membership Committee
• Gather feedback about Malibu Beach House developments, quality of service, facilities and member perceptions
• Continually educate and collaborate with Beach House management & staff about member interaction best practices & our overall creative aims
• Assist in developing the strategy to grow the Malibu Beach House membership and community
• Work in tandem with the Events Manager to conceptualize and run select events for members
• Manage inbound events inquires and liaise with hosts to ascertain their requirement.
• Track engagement, gather feedback, analyse and optimise the site’s monthly events schedule
• Execute the local social media strategy, to drive awareness of your local House, and driving membership acquisition on a local level working closely with the global team. This includes posting, copywriting, content creation and community management
• Work with local members, teams and content creators to create high quality, on brand content, ensuring the channel is localised, consistent and a clear representation of the House
• Oversee a local content calendar, ensuring content delivers a positive brand experience, engages our audience and encourages acquisition

Requirements

• 4 years’ relative experience with a proven track record of leading a professional, efficient, high quality, service-oriented operation.
• 2 years Management experience.
• A long-term city resident with extensive knowledge of the local area. Knowledge of local politics and has a personal network of contacts in different industries including but limited to; film, television, music, media and culinary, etc.
• Flexible schedule including weekends, holidays as well as the ability to travel and attend various social functions in the
• Strong organizational and management abilities
• Daily use of the Microsoft Office Suite, Salesforce and other systems
• Adaptable in various situations
• Professional manner and attitude
• Friendly and approachable
• Strong written and oral communication skills
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, delegate, and control.
• Ability to work effectively under time constraints and deadlines.
• Passionate about the Soho House upholding its standards and core ethos

Benefits...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Health Care 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

Salary : $80,000 - $95,000