What are the responsibilities and job description for the CRM Executive position at Soho House?

The role...

We are seeking a highly motivated and detail-oriented CRM Executive to join our Global Marketing team. The CRM Executive will play a critical role in the execution of email, push notification, and WhatsApp campaigns to our global audiences, with a focus on North America audiences. They will also be responsible for creating custom email modules and campaigns leveraging HTML and CSS, enhancing the overall member experience and engagement. The ideal candidate will have a strong ability to manage their own workflow, prioritize tasks efficiently, and deliver high-quality campaigns within tight deadlines.

The CRM Executive will report into the Global CRM Manager.

Main Duties

Campaign execution : Build, schedule, and deploy daily email and push notification campaigns to segmented audiences using Salesforce Marketing Cloud, ensuring timely and accurate delivery
Segmentation and personalization : Collaborate with Marketing, Membership and Digital teams to identify target audiences, segment lists, and implement personalized messaging strategies to maximize engagement and conversion rates
HTML and CSS development : Leverage your proficiency in HTML and CSS to code and test custom email modules, templates and campaigns that align with brand guidelines and our email design system
Quality assurance : Conduct thorough testing and troubleshooting of campaigns across various devices and platforms to ensure content is pixel-perfect and is optimized for rendering and functionality
Analytics and reporting : Monitor and analyze campaign performance metrics, providing insights and recommendations to optimize future campaigns and drive continuous improvement
Workflow management : Independently manage your workflow, prioritize tasks, and handle a high volume of campaigns simultaneously while maintaining a keen attention to detail and accuracy

Required Skills / Qualifications

Bachelor's degree in Marketing, Business, or a related field

2 years experience in CRM marketing, including email, push notifications, lifecycle management

Proficiency in Salesforce Marketing Cloud, including Journey Builder and dynamic content creation

Strong HTML and CSS skills

Excellent organizational skills and ability to manage multiple projects simultaneously

Detail-oriented with a high level of accuracy in campaign execution

Analytical mindset with the ability to interpret data and derive actionable insights

Strong communication skills and ability to collaborate effectively with cross-functional teams

Experience in A / B testing and optimizing campaigns for performance improvement

Knowledge of email and push notification best practices, trends, and regulations

Periodic 'on call' weekends will be required

Physical Requirements

Must be able to seize, grasp, turn and hold objects with hands.

Must be able to work on your feet for at least 8 hours.

Fast paced movements are required to go from one part of the club to others.

Must be able to move, pull, carry, or lift at least 40 pounds.

Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

Health Care 401K : Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match

Paid Time Off : Full- Time Employees have sick day's vacation days

Career Development : Soho House can progress your career domestically or internationally as well as managerially or technically

Soho Impact : Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability

Learning & Development : An extensive range of internally and externally run courses are available for all employees.

Cookhouse & House Tonic : Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.

Team Events : From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Team Meal : Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.

Pay Range

80,000-$90,000 USD

Salary : $80,000 - $90,000

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