What are the responsibilities and job description for the Opening for Training Delivery Coordinator :: Contract :: Columbia, MD position at Soho Square Solutions?
Note: This position is an Onsite Role at Columbia, MD
Essential Functions | Responsibilities:
Essential Functions | Responsibilities:
- Greets CDW clients and provides outstanding customer care, making each client feel like a valued guest.
- Coordinates and prepares training resources for the delivery of training programs as required by the clients, to include hybrid classroom setup.
- Schedules training facilities, equipment and supplies needed for the delivery of the training sessions.
- Works closely with CDW room rental agent to schedule classroom space as needed.
- Serves as point of contact for training programs, working closely with the instructors, and responds to client inquiries regarding training logistics.
- Provides hands-on assistance for the remote Technology team when troubleshooting issues.
- Orders, receives, inventories, and stores courseware, equipment, and other training supplies.
- Prepares travel equipment for shipping to onsite locations and arranges transportation pick up and delivery with vendor.
- Prepares reports and statistics on classroom activity and resource consumption as requested by management.
- Prepares classrooms for use and maintains overall appearance of the training center.
- Ensures cleanliness of breakroom and serves snacks and beverages in accordance with food handling guidelines.
- Coordinates with other on-site staff members to ensure full schedule coverage when classes are in session, to include opening or closing of the training center.
- Performs other administrative duties as assigned by management.
- Prior experience with project coordination.
- 3-5 years’ experience in a customer service position.
- Experience managing multiple calendars in different time zones.
- Computer experience using Microsoft Office Suite.
- Communication Skills: Superior writing and verbal communication skills.
- Collaboration and Teamwork: Ability to work with all levels of internal and external clients, from clerks to CEO. Willingness to collaborate with subject matter experts and team members to complete projects and other business deliverables.
- Problem Solving: Experience with identifying problems and creating proactive steps to resolve the problems in a way that avoids adverse impact of issues.
- Detailed Oriented: Strong attention to deadlines with accuracy and efficiency.
- Accuracy: Ability to deliver projects and all deliverables with accuracy and ability to supervise and lead staff toward error-free and accurate data.
- Multi-tasking: Capable of managing several tasks, projects and client deliverables effectively, efficiently and on time, with accuracy to details and tasks.
- Customer Service: Ability to demonstrate concern for satisfying one's external and/or internal customers. Quickly and effectively solves customer problems. Talks to customers (internal or external) to find out what they want. Owns client issues to resolution, communicated along the way.
- Stress Management: The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation. Remains calm under stress. Can effectively handle several problems or tasks at once.
- Negotiation: Ability to negotiate skillfully to create the best outcome possible. Negotiates win-win solutions.
- High School Diploma required, Associate Degree in Business Administration or similar preferred.
- Intermediate to Advanced experience using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
