NIGHT SERVICE AGENT - PT

Company Statement

Ayurprana is an innovative young company founded on the belief that Ayurveda and ancient healing wisdom have the power to transform lives. Under the guidance of Vasant Lad, BAM&S, MASc, Ayurprana offers health coaching, interactive webinars, and impactful online educational courses to help people live optimally. Ayurprana is now opening a facility called So-Hum Mountain Healing Resort, that will help facilitate healing at all levels for an individual to release body work, detox panchakarma therapies, and educational class (yoga, breath work, meditation, nutrition, etc…) to help support an individual in his / her healing process.

Nestled in the heart of the Blue Ridge Mountains, Sohum Mountain Healing is a space where nature and ancient wisdom come together to create transformational experiences. We offer healing experiences that promise to rejuvenate the mind, body, and spirit. Guest can spend their days immersed in the timeless wisdom of Ayurveda and Yoga to allow themselves a space to reflect, heal, and awaken to a greater sense of Self.

Position Statement

The Night Service Agent is responsible for the successful operation and administration of the Front Desk. The Night Service Agent must ensure that they are providing exceptional customer satisfaction by continually training on the company touch points of the center and ensuring their focus on our touch points at all times. The Night Service Agent must drive results through effective completion of the shift checklist and following through on all requests. The Night Service Agent will also have minor F&B and Housekeeping tasks as necessary to support the guests. The Night Service Agent must ensure that our associates and customers are treated with the utmost respect at all times since they are the key to our success.

This position is 3 overnights per week Thursday, Friday, Saturday 10pm-6am

Responsibilities - (not limited to)

• Foster the company culture
• Passion and commitment to the department at an ownership level
• Ensure compliance with company standards and procedures
• Maintain effective and open communication
• Foster teamwork
• Must possess high energy, professionalism and confidence every day and in every way
• Be a highly motivated and enthusiastic
• Must be capable to successfully prioritize, delegate, organize, and multitask
• Ability to effectively address customers at times where eit requires a high levelof patience
• Utilize tact and diplomacy to defuse anger and collect accurate information to resolve conflicts
• Actively involved in Guest Services to inspire guest’s loyalty
• Ensure that front desk, lobby, F&B, areas are clean and well maintained
• Promptly answer phone and use a clear and concise voice when speaking
• Commitment to a positive guest experience
• Interact positively with customers and take action to resolve issues to maintain high guest satisfaction
• Procure and deliver guest request items such as food and beverage or housekeeping needs
• Participate in stand-ups and meetings with enthusiasm and commitment to success
• Deliver the best product at the highest standards
• Must be able to conduct daily business with integrity and be ethical at all times
• Treat guest, associates, vendors and co-workers with professionalism and respect at all times
• Must maintain a safe working environment through ongoing compliance of safety guidelines
• Understand and comply with emergency procedures
• Ensure approved uniforms are being worn at all times with nametags
• Attend periodic training, review sessions, and seminars as required by the department or administration
• Create and maintain an environment of care and healing for clients and department
• Communicate, support, and interact with all staff in a positive and harmonious manner
• Be flexible and able to adapt to change whether in practice or schedule

$19-20/hr. Full Time associates receive paid time off and competitive benefits.

Qualifications:

• Interact positively with customers and take action to resolve issues to maintain high guest satisfaction
• Ability to stand for long periods of time
• Ability to push and/or pull equipment
• Comply with attendance rules and be available to work on a regular basis
• Perform other tasks that are deemed necessary to the success of SoHum and the associates
• Desire and ability to work in a team and communicate effectively with clients and staff
• Possess a courteous and tactful demeanor when speaking with clients, and other therapists/employees
• Ability to give and receive feedback respectfully and gracefully

Physical Requirements - (not limited to)

• Must be able to lift, push, pull, and carry up to 25 lbs.
• Must be able to repetitively stand, stoop, bend, crawl, reach above and below shoulders, repetitive arm and wrist use, climb ladders and stairs, and walk on uneven surfaces.
• Must be able to see and hear.
• Must be able to communicate verbally and in writing.
• Must be able to work around moderate noise level.