Director of Patient Access & Experience

At SOL Mental Health, we're not just building another clinical practice—we're redefining what’s possible in mental healthcare, and that starts with exceptional people like you. As an early-phase organization with ambitious goals, we offer something rare: the chance to truly own your function and make a lasting impact on an industry that desperately needs innovation. 

Your Contributions Matter Here 

We understand that exceptional mental healthcare requires more than just talented clinicians. It demands a foundation of operational excellence, innovative thinking, and robust support systems—areas where your expertise becomes invaluable. 

At SOL, you'll find: 

• True ownership opportunities in a growing organization where your ideas can become organizational standards 

• Direct access to passionate executive leadership committed to building both an exceptional service and an exceptional workplace 

• Career development pathways that evolve as we grow, with opportunities emerging faster than in established organizations 

• Cross-functional collaboration that exposes you to multiple aspects of healthcare innovation and practice management 

Why Building Something New Matters 

Building a leading mental health practice is challenging—we don't pretend otherwise. But when passionate professionals unite under a common mission, exceptional things happen. Your contributions at SOL won't disappear into the machinery of a large organization; they'll visibly shape our practices, culture, and success. 

The Role: 

This position will own SOL’s patient experience from end to end, including all points of connection throughout the patient journey: intake, the ongoing care experience, patient feedback/reviews, and billing/customer service. The ideal candidate is highly collaborative and thrives when leading initiatives that require partnership across multiple stakeholders. Additionally, we are seeking someone with natural curiosity to get to the right answer and drives impact. 

Qualifications: 

• Bachelor's or Master’s degree in business administration, healthcare administration, or a related field  

• 3-5 years of experience in high-performance strategic, financial, and/or operational environments (e.g., consulting, investment banking, private equity, or other high-performance healthcare environments) 

• Ability to travel 2-3 times a quarter  

• Strong analytical problem solver and structured thinker 

• Excellent communication and interpersonal skills 

• Proven systems-level thinker who can map out processes and dependencies, identify points of leverage, and execute structural and operational change to achieve desired outcomes 

• Self-motivated, results-oriented, and able to work in a fast-paced environment 

Base salary between $145,000 and $165,000 with additional bonus and equity opportunity  

Location: We are prioritizing candidates in either the Denver, NYC or DC/Maryland/Virginia market. 

We do things differently at SOL. Our values guide everything we do: ❤️ We lead with heart 💡 We look for good in others 💪 We strengthen each other 🏆 We strive for excellence 🚀 We break new ground 

If you’re looking for a team that values your expertise, supports your growth, and empowers you to make an impact, we’d love to connect. Join us in shaping the future of mental health care. 

At SOL Mental Health, we believe that diversity and inclusion are essential to fulfilling our mission. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute. We actively seek candidates from diverse backgrounds and experiences, and we ensure equitable hiring practices throughout our recruitment process. SOL Mental Health is proud to be an equal opportunity employer and encourages applicants from all walks of life to apply. 

Ready to lead the charge? Apply today and help us build a brighter future for mental health!